Relief House Manager — Retirement Living Support

McCarthy Stone; North East; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Group personal pension and life cover

Employee Assistance Programme

Work in beautiful surroundings

Generous annual leave (25 days, rising

Bank holidays

Access to employee discounts platform

Job summary

McCarthy & Stone, the UK's leading retirement living provider, is seeking a Relief House Manager to support the Operations Manager by covering locations as required. The role focuses on delivering exceptional customer service and ensuring a safe, welcoming, and independent lifestyle for residents.

You’ll be the front-of-house contact, manage operations, and help organise community events while upholding high standards of health and safety and confidentiality.

Qualifications

• Excellent communication skills and a proactive attitude.
• Experience in customer-facing or service management roles.
• Professional and committed to high-quality service.
• Enjoys variety and takes initiative in busy environments.
• Can solve problems effectively and stay calm under pressure.
• Familiar with Microsoft Word and Outlook.
• Basic Health and Safety awareness (training provided).
• First aid qualifications or willingness to obtain (training provided).
• Experience in property management is an advantage.
• Enjoys organising events.

Responsibilities

• Welcoming homeowners and helping them settle into their new homes.
• Providing a front-of-house service and engaging warmly with all visitors.
• Being the first point of contact for residents and offering assistance, guidance, or support.
• Managing supplier relationships to ensure smooth day-to-day operations.
• Acting as the face of McCarthy Stone for homeowners’ families and friends.
• Handling resident concerns with sensitivity, confidentiality, and respect.
• Overseeing estate management, including communal areas, gardens, and grounds.
• Supporting the development of a strong community through organising social events and regular resident meetings.
• Ensuring compliance with all Health and Safety requirements.

Skills

Communication skills

Customer-facing experience

Service management

Professionalism

Organization

Health & Safety awareness

First aid training

Property management

Event planning

Tools

Microsoft Word

Outlook

Job description

McCarthy & Stone, the UK's leading retirement living provider, is seeking a Relief House Manager to support the Operations Manager by covering locations as required. The role focuses on delivering exceptional customer service and ensuring a safe, welcoming, and independent lifestyle for residents.

You’ll be the front-of-house contact, manage operations, and help organise community events while upholding high standards of health and safety and confidentiality.