Relief House Manager

McCarthy Stone; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Group personal pension

Life assurance

Medical screening

Full induction and training

Excellent career progression

Job summary

McCarthy Stone invites applications for a House Manager role within its retirement community. You will oversee front of house operations, assist Homeowners with support and information, and coordinate communications between residents, families, and our partners.

The position emphasizes customer service excellence, reliability, and the ability to handle emergencies with composure. The role requires strong organisational skills, a proactive attitude, and proficiency in MS Word and Outlook.

Qualifications

• Front of house service experience or customer-facing role.
• Excellent communication and interpersonal skills.
• Computer literate with basic MS Office knowledge.

Responsibilities

• Provide professional front of house service and welcome visitors.
• Be available to Homeowners for help, support and advice.
• Promote good communication between Homeowners, families and partners.

Skills

Front of house

Customer service

Communication

Microsoft Word

Outlook

Tools

Microsoft Word

Outlook

Job description

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings., We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.

• Providing a professional front of house service and welcome all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• To be reliable and flexible to deal with out of hour's calls and emergencies on the development.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage. As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!