House Manager

McCarthy & Stone Ltd; Chipping Barnet; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Group pension and life assurance

Employee Assistance Programme

Generous annual leave (25 days + 3-5

Employee discounts platform

Job summary

McCarthy Stone Ltd is recruiting a House Manager for the Oakwood estate in Greater London. You will lead front-of-house operations, welcome homeowners, and ensure a safe, independent lifestyle for residents.

The role requires excellent communication and prior customer-facing experience. Training is provided in Health & Safety and first aid; benefits include pension, life assurance, EAP and generous leave.

Qualifications

• Excellent communication skills and a proactive attitude.
• Experience in a customer-facing or service management role.
• Professionalism and commitment to high-quality service.
• Comfortable in a busy environment with initiative.
• Basic Health & Safety awareness (training provided).
• First aid qualifications (training provided) desirable.

Responsibilities

• Welcome homeowners and help them settle into their new homes.
• Provide front-of-house service and engage warmly with visitors.
• Be the first point of contact for residents and offer assistance.
• Manage supplier relationships for smooth day-to-day operations.
• Act as the face of McCarthy Stone for homeowners’ families and friends.
• Handle resident concerns with sensitivity, confidentiality and respect.
• Oversee estate management of communal areas, gardens, and grounds.
• Support community development through social events and resident meetings.
• Ensure compliance with Health and Safety requirements.

Skills

Customer service

Front of house

Problem solving

Event organisation

Microsoft Word

Outlook

Health & Safety

First aid training

Tools

Microsoft Word

Outlook

Job description

The following content displays a map of the jobs location - Barnet

£18,798.00 ACTUAL per year plus benefits and bonus

Working Hours:

25

Location:

Barnet

Closing Date:

18/10/2026

Job Category:

Estate, Care and Support

Department:

Samuel House

Business Area:

Services

Job Introduction

House Manager – Retirement Living
Location: Samuel House estate in Oakwood, Greater London
Hours: 25 hours per week (Monday to Friday, all year round)
Salary:£18,798.00 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Oakwood, Greater London .

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

Role Overview – House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity , confidentiality , and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

We’re looking for someone who:

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

You’ll receive full support and professional training through our in-house development programmes, which include:

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy &Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected , recognised, and valued than ever. In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain .

We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work for Development and Wellbeing list!

At McCarthy & Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.