House Manager

McCarthy Stone; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Group personal pension and life assurn

Employee Assistance Programme

Flexible working hours

Beautiful surroundings

Generous annual leave (25 days, rising

Employee discounts platform

Job summary

McCarthy Stone is seeking a House Manager to lead our welcoming estate in Oakwood, Greater London. You will be the friendly, professional contact for homeowners and their families, ensuring a safe, welcoming, and independent lifestyle for residents.

You will welcome new homeowners, manage front-of-house operations, coordinate supplier relationships, and support community activities while overseeing communal areas and safety compliance.

Qualifications

• Excellent communication skills and a proactive attitude are essential.
• Experience in customer-facing or service management roles is required.
• Organising social events and resident meetings is part of the role.
• professionalism and a commitment to high-quality service are important.

Responsibilities

• Welcome homeowners and help them settle into their new homes.
• Provide a front-of-house service and greet visitors.
• Be the first point of contact for residents, offering guidance or support.
• Manage supplier relationships to ensure smooth day-to-day operations.
• Act as the face of the company for residents' families.
• Address resident concerns with confidentiality and respect.
• Oversee estate management of communal areas, gardens and grounds.
• Support community development through events and meetings.

Skills

Excellent communication

Proactive attitude

Customer-facing experience

Organising events

Problem solving under pressure

Professional demeanor

Digital literacy (Word, Outlook)

Health & Safety awareness

Education

First aid qualifications

Tools

Microsoft Word

Outlook

Job description

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.,

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners' families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements
  Are you passionate about delivering exceptional customer service?
• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events
  McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Oakwood, Greater London., As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy &Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work for Development and Wellbeing list!

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)