Relief Duty Manager

Serco Limited; England; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a passionate Relief Duty Manager to join their team at the leisure centre. In this role, you will ensure customer safety and high service standards while supervising activities and maintaining cleanliness. You will have the opportunity to work in a dynamic environment that promotes healthy lifestyles and community engagement. With excellent development opportunities and a supportive team, this position is perfect for those eager to make a positive impact in their community. If you are enthusiastic about providing exceptional service and have the necessary qualifications, we invite you to apply and be part of a rewarding experience.

Benefits

Free membership at the Centre

Heavily discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent Development and Training Opportunities

6% employer matched pension contribution

21 days annual leave + public holidays

Qualifications

• Experience in a leisure environment and pool supervision is essential.
• Must hold current lifeguard and first aid qualifications.

Responsibilities

• Ensure customer safety and high service standards at the leisure centre.
• Supervise Leisure Assistants and maintain cleanliness and equipment safety.

Skills

Customer Service

Computer Skills

Pool Supervision

First Aid

Education

Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ)

First Aid at Work Qualification

Job description

Location: Sheppey Leisure Centre

Job type: Permanent, full time

Working Hours: 37 per week, between Monday to Sunday, covering earlies, days and lates

Salary: £23,537 per annum + excellent benefits

Here at Swale Leisure Trust, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer-focused team -- and right now we are looking to recruit for a Relief Duty Manager to join the centre.

As the Relief Duty Manager, the purpose of your role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and setup of equipment.

In addition, you will supervise the work of the Leisure Assistants and assist the Duty Manager in ensuring the building is run smoothly.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts, and excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The successful candidate will be a passionate and enthusiastic individual who, like the members of staff at Swale, prides themselves on giving the best service possible for those who visit the centre and goes the extra mile for customers when required, and is confident using a computer.

You will be able to demonstrate a level of experience and knowledge commensurate with the position, with previous experience of working in a leisure environment, including pool supervision where appropriate.

It is essential that you hold a current Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ) and a current first aid at work qualification.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training, or progress into senior management, you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + public holidays
• More Benefits: Employee Benefits (moreleisure.com)