Duty Manager - YHA Snowdon Pen-Y-Pass

YHA (England & Wales); Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a vibrant hostel nestled in the heart of Wales! As a Duty Manager, you'll play a crucial role in creating a welcoming environment for guests and ensuring smooth operations. This position offers a blend of responsibilities, from managing a friendly team to overseeing guest services, catering, and housekeeping. Join a dynamic team dedicated to providing exceptional hospitality and support for guests from all walks of life. With comprehensive training and a focus on personal growth, this role is perfect for those passionate about hospitality and eager to make a positive impact in a stunning location.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service is essential.
• Ability to manage varying pressures and prioritize tasks.

Responsibilities

• Support the Hostel Manager with day-to-day operations.
• Guide and support team members in all hostel areas.
• Carry out housekeeping duties to ensure cleanliness.

Skills

Customer Service

Team Management

Food Safety Level 2

Basic IT Skills

Hospitality Experience

Education

Food Safety Level 2 Qualification

APLH Level 2 Qualification

Tools

Microsoft Office

Job description

Duty Manager

YHA Pen Y Pass

Permanent contract

Between 25 and 42.5 hours a week

£12.44 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £63.70 per week

Are you looking for a fun and varied job in hospitality management? YHA Pen Y Pass is looking for a Duty Manager to support the Hostel Manager! YHA Pen Y Pass is located 360 metres up Yr Wyddfa, the tallest mountain in Wales. Hosting groups and solo travellers all year round, you will have the opportunity to undertake roles involving reception, catering, bar, café, and housekeeping. Join our lovely team in providing accommodation and positivity to our guests and hikers.

As a Duty Manager, you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation and serving of food and drinks with genuine warmth, hospitality, and pride.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operations in their absence.

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their hostels. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service, we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. We welcome applicants from all backgrounds.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.