Duty Manager - YHA Borrowdale

YHA (England & Wales); Preston; On-site; Full time

Job summary

An exceptional hostel in the heart of the Lake District is seeking a Duty Manager to join their vibrant team. This role offers a unique opportunity to work in a beautiful location, providing a fun and varied experience in hospitality management. As a Duty Manager, you'll support the Hostel Manager in overseeing daily operations, ensuring an excellent guest experience, and fostering a collaborative team environment. With access to stunning outdoor activities right at your doorstep, this position is perfect for nature lovers. Join a forward-thinking organization that values personal growth and offers exclusive staff benefits, making every day at work enjoyable and fulfilling.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service is essential.
• Ability to manage varying pressures and conflicting duties.

Responsibilities

• Support the Hostel Manager with daily hostel operations.
• Guide and support team members, ensuring a collaborative environment.
• Manage guest check-ins, housekeeping, and food service.

Skills

Customer Service

Hospitality Management

Team Management

Food Safety Level 2

Basic IT Skills

Education

Food Safety Level 2

APLH Level 2

Tools

Microsoft Office

Job description

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Duty Manager - YHA Borrowdale

Reference: DEC20243056

Expiry date: 23:59, Fri, 17th Jan 2025

Location: Cumbria - Lake District

£12.44 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £63.70 per week

Are you looking for a fun and varied job in hospitality management? YHA Borrowdale are looking for a Duty Manager to join their team! YHA Borrowdale is an exceptional hostel located in the heart of the Borrowdale Valley, deep in the center of the lovely Lake District. We house 97 people in our little wooden abode, with camping and pods on site too. We have a lively bar here that gets busy most evenings and a large team as we are open all year round. If you are a walker/climber/runner/general outdoors folk/nature lover this position will be great for you, as there is instant access to the fells right from the front door, and we are nestled in one of the only patches of protected temperate rain forests in England. Great job, great location. We work hard and enjoy the outdoors.

As a Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader