Relief Customer Service Officer

Kirklees Council; Kirklees; On-site; GBP 20,000 - 25,000; Full time

Job summary

Kirklees Council seeks Customer Service Officers to engage communities and assist individuals across various locations within Kirklees. The role requires flexibility, a strong administration background, and excellent customer service skills, with rewarding opportunities to make a positive impact in the community.

Benefits

Flexible working hours

Supportive team environment

Qualifications

• High level of administration and IT skills.
• Experience in customer service.
• Self-motivated and flexible.

Responsibilities

• Engage with job seekers and community groups.
• Support people without access to technology.
• Work across different libraries as needed.

Skills

Administration

IT skills

Customer service

Job description

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation Kirklees

Directorate Adults & Health

Service Area Communities and Access Service

Hours 20 hours per week, working Monday - Sunday 9am - 7.30pm

Number of Jobs 3

Location(s) Across Kirklees

Position type Permanent

Grade Grade 6

We are looking for people who enjoy working with people of all ages and backgrounds, who want to make a difference to people’s lives and help communities to grow.

If you have a high level of administration, IT skills and customer service experience you could be the person for this role.

If so, we want to hear from you!

We do a great variety of work, so no two days are ever the same. We engage with local communities and deliver activities for people at every stage of their life. Due to the people-focused nature of our work, it can be challenging, but also very rewarding. We work with partner organisations and communities to deliver a range of services.

Some activities you might get involved with are:Engaging with job seekers, helping to develop young minds – working with children and helping combat loneliness and social isolation. Working with community groups and supporting people without access at home to computer facilities and broadband. We are looking for self-motivated people who are happy to work on their own or as part of a team.

We are also looking for flexibility as we may require you to work at different libraries at short notice. Some of our team work fixed hours and have a regular working pattern whilst these are relief posts, which means you will work in different locations and during different hours from week to week. We work “Annualised Hours,” which means that, although your hours may be slightly different, you will be paid the same every week. All our staff work flexibly to meet the needs of the service. These Relief Customer Service Officer roles will be to give capacity where is needed anywhere in the service and sometimes at short notice to cover absences or project delivery. You will be required to work weekends and evenings and may not have a fixed work pattern. We have 24 libraries across all Kirklees and you may be expected to work across all when needed.

BENEFITS

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range ofstaff benefits to support you in and out of work.

For guidance and support for completing the application shortlisting questions please see the attached document below.

Christine Handy is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [e-mail] or phone: [phone] and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.