Relationship Manager Retail

Global Payments; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Global Payments is seeking a proven Relationship Manager to join our expanding EMEA Commercial team in London. You will serve as the primary liaison between clients and our payments platform, driving retention and revenue growth across the region.

You will build relationships with operational and C-level stakeholders, coordinate on-site client visits and internal briefs, and coach junior team members to sustain a high-performance culture in a fast-evolving FinTech environment.

Qualifications

• Experience as a Relationship or Account Manager in the payments and/or Fintech space.
• Minimum 2 years of experience interacting with Merchants and/or partners.
• Understanding of global payment requirements and needs.
• Preferable additional language spoken (Italian/French/Spanish)

Responsibilities

• Acts as primary liaison between client and Global Payments, understanding client needs.
• Builds network of operational and executive users and maintains product knowledge.
• Plans and coordinates client meetings at Global Payments offices and client sites.
• Sales of products and services.
• Manage client relationships.
• Ensure alignment of client tech and business strategies.
• Drive account retention and revenue growth.
• Coach and mentor junior team members.

Skills

Relationship management

Account management

Payments / Fintech

Merchant relations

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a proven Relationship Manager to join our ever-evolving EMEA Commercial team to help us unleash the potential of every business.

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a proven Relationship Manager to join our ever-evolving EMEA Commercial team to help us unleash the potential of every business.

What You’ll Own

• Acts as primary liaison between client and Global Payments and understands client needs including financial expectations and restrictions.
• Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized.
• Works directly with relevant teams to plan, coordinate and facilitate client meetings at Global Payments offices and Executive and/or Sales Executive visits and presentations at client on-site facilities.
• Sell products and services
• Manage relationships
• Ensure alignment of client technology and business strategies
• Focus on account retention and continued revenue growth
• Coach and mentor junior team members.

What You Bring

• Experience as a Relationship or Account Manager in the payments and/or Fintech space.
• Minimum 2 years of experience interacting with Merchants and/or partners.
• Understanding of global payment requirements and needs.
• Preferable additional language spoken (Italian/French/Spanish)

About The Team

Our team of dedicated Relationship Managers create value for some of the largest global businesses based across the EMEA region. They seek out new opportunities to unleash the potential of our new and existing customers.

You will be working in a team covering the EMEA region with people spread across different locations. Joining a high-performance team with a passion for the merchants and vertical they represent. The team is very focused on supporting each other in a complex industry and team culture is at the forefront of what we do.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.