Relationship Manager (Renewals)

ALTERYX; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the software industry is seeking a Relationship Manager to oversee existing accounts. This role emphasizes driving renewals and identifying upsell opportunities while maintaining high customer satisfaction standards. Ideal candidates will possess extensive sales experience and a strong commitment to customer success.

Qualifications

• 3+ years managing a full sales cycle in software.
• Ability to navigate objections and challenges.
• Experience in high-velocity transactional sales.

Responsibilities

• Renew and manage existing customer accounts.
• Identify upsell opportunities and drive renewals.
• Document account health details and develop strategies.

Skills

Sales skills

Interpersonal skills

Presentation skills

Customer focus

Education

Bachelor's Degree or equivalent

Job description

Social network you want to login/join with:

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Overview:

The Relationship Manager (RM) is focused on renewing and managing existing named accounts. The role consists of proactive activity for the renewal and retention of customers, as well as potentially identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making. The RM role will be measured most on the Revenue Retention of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success.

What you will do:

• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time closure
• Identify upsell opportunities within customer accounts through consultative discovery conversations and partner with sales representative to close
• Gauge health of each account, document renewal health detail and develop resolution strategy for any high-risk accounts
• Act as liaison between customer and internal business groups to ensure a smooth transaction for the customer
• Maintain consistent high-level technical knowledge of the product, version updates, and pricing
• Successfully negotiate all issues related to renewals
• Drive stake holders to engage in local events, workshops, user groups, inspire conference, or other enablement resources

Revenue/Retention:

• Achieve monthly, quarterly and annual renewal revenue targets
• Achieve and maintain target retention rate for assigned accounts

What we look for:

• 3+ years of experience managing a full sales cycle (inside or field sales) in the software space
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Bachelor's Degree or equivalent is preferred
• Action-oriented mentality – loves to get things done!

#LI-SB

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.