Relationship Manager, FinTech - 927594

Aldrich & Co; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Aldrich & Co is seeking an experienced Relationship Manager to develop and manage client relationships within a growing FinTech firm. The role demands strong project management skills and an ability to enhance client satisfaction through effective communication and partnership. The ideal candidate will possess a solid background in financial services, be tech-savvy, and thrive in dynamic environments, managing multiple projects effectively.

Qualifications

• 5-10 years’ professional experience in a relationship manager role.
• Strong understanding of the banking industry.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Building relationships with clients and managing day-to-day interactions.
• Driving increased engagement and satisfaction with services provided.
• Owning project management from client agreements to final delivery.

Skills

Communication

Project Management

Relationship Building

Problem Solving

Presentation Skills

Education

5-10 years professional experience in financial services

Job description

This range is provided by Aldrich & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Aldrich & Co

Do you have proven experience as a relationship manager in a hands-on and fast-paced environment, working with financial institutions?

Are you comfortable presenting and able to deliver information clearly and concisely?

Do you have a client focused approach and a passion for delivering to a high standard?

If you are curious, tech-savvy, eager to keep learning and ready to bring energy to an organisation using strong project management skills, we’d love to hear from you.

Our client is a fast-growing FinTech company with a friendly and dynamic culture. They are looking for a talented individual manage and develop relationships with theirclients and collaborate closely across the organisation to provide a consistently high level of service.

This role is hybrid, 3-4 days in office.

What you’ll be doing day to day:

• Building relationships with clients, managing day-to-day interactions while supporting the development of new relationships
• Developing relationships to a ‘partnership’ engagement
• Driving increased engagement between the clients and company, ensuring clients are satisfied with the services they receive
• Acting as the voice of the client, communicating their needs to internal teams to influence the continued development of the product offering
• Owning project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues
• Presenting and leading client meetings in multiple different forums
• Driving client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy
• Becoming a product expert on the company platform
• Producing customised client presentations and developing client materials
• Working with key stakeholders to support materials required for internal committees or regulatory responses
• Constantly improving your industry knowledge through webinars / events / readings

The skills you need to bring:

• 5-10 years’ professional experience in a relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company
• A strong understanding of the banking industry (Corporate and Investment Banking, Retail Banking, Asset Management)
• Effective, sharp, clear and succinct communication skills, both verbal and written
• Strong presentation skills, including to senior client stakeholders
• A passion for providing high-quality service to clients, relationship building, problem solving and teamwork
• Strong project management skills, with the ability to manage a portfolio of multiple projects simultaneously
• Proven ability to work in a fast-paced environment
• Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Business Development, and Finance

• Industries

  Financial Services and IT Services and IT Consulting

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