Head of Strategic Customer Relationships

Paragon Skills; Derby; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading company in apprenticeship services seeks a Head of Strategic Customer Relationships to drive growth and client engagement within key sectors. The role involves developing impactful strategies, managing partnerships, and ensuring a top-notch customer experience. This remote position is ideal for a results-driven leader focused on maximizing value for both clients and the business.

Qualifications

• Experience in strategic relationship management within the professional services sector.
• Proven track record in sales strategy and account growth.
• Strong leadership capabilities in managing client partnerships.

Responsibilities

• Develop and execute impactful sales strategy to meet business targets.
• Build trusted relationships with senior stakeholders in key accounts.
• Drive revenue growth and manage account performance metrics.

Skills

Commercial Focus

Relationship Management

Strategic Planning

Sales Strategy Development

Job description

Job Title:Head of Strategic Customer Relationships

Location:Remote

Salary:Dependent on experience

Working days:Monday to Friday

We are looking for a strategic, commercially focused, results driven and relationship-focused leader to take personal ownership of strategic customer partnerships and drive account growth within our largest and most influential apprenticeship clients, within the professional services sector.

As the Head of Strategic Customer Relationships, you will be leading the growth and further development of existing key client relationships and presenting new opportunities. You will build strong, sustainable client partnerships - deepening relationships with key account customers and senior stakeholders, identifying opportunities to expand apprenticeship provision, and maximising revenue.

Key responsibilities

. Develop a strong, effective, and impactful sales strategy, resulting the execution of business targets

. Leverage industry insights, market trends, and client feedback to shape innovative apprenticeship offerings and strengthen our market position

. Own and expand strategic partnerships with top-tier employer accounts, focusing on increasing apprenticeship uptake and long-term value

. Develop strong, trusted relationships with senior stakeholders across key accounts to understand workforce development needs and align our apprenticeship solutions, accordingly, delivering an outstanding customer experience every time

. Oversee commercial agreements and renewals, ensuring value for both the client and the business

. Drive revenue growth, monitor account KPIs, and report on performance and pipeline development

. Adhere to GDPR regulations and all internal information and data security policies and procedures

. Proactively promote and safeguard the welfare of children and young people