Relationship Manager - PA25CRMRQ1002

SS&C Technologies Holdings; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading global provider of financial services seeks a Relationship Manager in London. The successful candidate will oversee client management, lead service teams, and drive operational excellence. This role requires a proactive approach to problem-solving and collaboration across departments to enhance client satisfaction.

Benefits

Diversity and inclusion initiatives

Responsibilities

• Ensure operational needs and issues managed to high satisfaction levels.
• Act as primary client contact for resolving service incidents.
• Coordinate with senior management on cross-departmental issues.

Job description

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Relationship Manager - PA25CRMRQ1002, London

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Client:

SS&C Technologies Holdings

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

40899b5ea5f9

Job Views:

6

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Job Description

SS&C Technologies requires a Relationship Manager to lead, manage, and own client management across Wealth, Life & Pensions clients. The Relationship Manager will be responsible for a specified set of clients, leading the relationship and service teams associated with this segment. The role demands a high degree of autonomy, including identifying opportunities, setting priorities, taking initiatives, making decisions, driving continuous improvement, and ensuring professional presentation of SS&C at all times.

About SS&C Technologies

SS&C is a global provider of investment, financial services, and software for the financial services and healthcare industries. Named to Fortune 1000 list as a top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut, with over 20,000 employees in more than 90 offices across 35 countries. Approximately 18,000 financial services and healthcare organizations, from the largest institutions to local firms, manage and account for their investments using SS&C's products and services.

About the Role

• Ensure operational needs and issues, both tactical and strategic, are managed to the highest satisfaction levels.
• Maintain quality service and operational performance within program and delivery standards.
• Develop understanding of client business and product installations to identify service needs, plan delivery, and promote proactive support to reduce downtime and support costs.
• Act as the primary client contact for resolving service incidents and escalating technical issues.
• Collaborate with sales and support teams to demonstrate support value and identify opportunities for expanded support business.
• Manage staff leaders across multiple departments or professionals with specialized skills.
• Exercise decision-making authority to achieve goals, establish operational objectives, and provide tactical leadership.
• Coordinate with senior management or executives on cross-departmental issues, removing barriers to success.
• Participate in developing and implementing company policies, and be accountable for departmental results.

EEO Statement / Non-agency Disclosure

We encourage applications from all backgrounds, especially from under-represented groups, to foster diversity of perspectives. We aim for a diverse workforce in the broadest sense.