Relationship Manager - Business Banking

HSBC Group; Hatfield; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

HSBC Group is seeking a proactive Relationship Manager to provide dedicated management for a portfolio of customers within Business Banking. The role involves sales, service, risk and operational delivery across internal and external stakeholders.

The base location is St Albans with regular travel for meetings, and a hybrid working model is anticipated. You will broaden client relationships, identify opportunities for portfolio expansion, and deliver needs-based solutions leveraging HSBC's

Qualifications

• Experience in Business/Corporate Banking or Financial Services.
• Relationship or client management experience.
• Proven track record in business development and account expansion.
• Commercial lending skills and experience.
• Excellent written and verbal communication; ability to convey information clearly.
• Understanding of risk management and regulatory responsibilities.
• Valid driving licence for face-to-face meetings in St Albans area.

Responsibilities

• Grow the business sustainably by identifying opportunities to expand the portfolio.
• Drive revenue growth through needs-based solutions and HSBC's network.
• Manage stakeholders and coordinate with Sales, Product, Risk & Compliance.
• Deliver end-to-end client solutions and ensure high-quality service and delivery.
• Maintain proactive client coverage and conduct credit risk assessments.

Skills

Relationship management

Business development

Communication skills

Risk management

Tools

CRM software

Job description

proactive and customer focused individual to join this team in the role of Relationship Manager.The Relationship Management role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery. This role will have internal and external stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.Your responsibilities will include:Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive networkDrive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new businessEffectively manage work and support resources to increase quality and time of client visits opportunitiesCollaborate with Group colleagues to deliver appropriate needs-based solutions for customersBuild a strong understanding of the

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.We are currently seeking a, client's business and industry to promote insights, enrich client conversations and deliver fair outcomesDeepen understanding of the client through pro-active credit risk assessments and customer due diligence reviewsConfidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating riskEnsure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local proceduresKeep abreast of developments, products and offerings from HSBC, competitors and market changesEnsure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client

Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of regulatory body.Demonstration of HSBC UK principles of treating customers fairly.

The ideal candidate for this role will have:Experience of working in Business/Corporate Banking or Financial ServicesRelationship management or client management experience with a passion for delivering outstanding customer serviceBusiness development skills with a track record of account expansion and winning new businessCommercial lending skills and experienceExcellent written and verbal communication skills with the ability to influence and share information in a clear, concise and accurate way Comprehensive understanding of risk managementA full driving licence in order to attend face to face meetings with customers in St Albans and the surrounding areas.This is a hybrid role where the base location will be St Albans, Francis Bacon House. There will be regular travel required for meetings and collaboration.Opening up a world of opportunity.Being open to different points of view is important for our business and the communities we serve.

At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.