Relationship Director

Hsbc Global Services Limited; Cardiff; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Contributory pension

Job summary

HSBC Global Services Limited in the UK is seeking a Relationship Director to manage a portfolio with turnover of £15M–£350M, delivering exceptional client service and value. You will operate as a trusted advisor, balancing credit risk and market opportunities across domestic and international clients.

The role requires strong relationship-building, cross-functional collaboration, and growth of existing and new-to-bank opportunities.

Qualifications

• Experience in Corporate Banking/Business Banking or Financial Services is essential.
• Strong knowledge of Commercial Banking products is essential.
• Credit and lending experience is essential.
• Proven ability to identify and grow customer opportunities is essential.
• Understanding of risk management and regulatory compliance is advantageous.
• Self-driven with ability to manage competing priorities and deadlines is essential.
• Experience developing opportunities for existing and new-to-bank clients is essential.

Responsibilities

• Be an ambassador for HSBC and develop the bank’s profile in the local business and wider community.
• Support customers and place their needs at the forefront of all that we do, setting world class standards.
• Seek new opportunities and nurture existing relationships to identify new business opportunities.
• Build a network of business introducers in the local professional and business community.
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk.
• Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions.

Skills

Relationship management

Client engagement

Credit risk

Commercial banking

Business development

Stakeholder management

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

The role of the Relationship Director is a full relationship management role to engage with our existing and prospective customers to help them realise their ambitions. Your key aim will be to operate as a person of influence to our customers with a turnover of between £15M and £350M, where you will also be responsible for customer service excellence to our existing and prospective customers.

Customer portfolios will consist of both domestic and international relationships and will involve managing all aspects of the relationship including operational and credit risk. To be successful in this role you will create and maintain strong and evolving partnerships internally and externally.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Be an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Supporting customers and placing their needs at the forefront of all that we do, setting world class standards
• Seeking new opportunities and nurturing existing relationships to identify new business opportunities
• Building a network of business introducers in the local professional and business community
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
• Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions

To be successful in this role you should meet the following requirements:

• Experience working in a relevant role within Corporate Banking/Business Banking/Financial Services is essential
• Experience and knowledge of Commercial Banking products is essential
• Credit and lending experience is essential
• Proven ability in identifying and meeting customer’s needs and managing complex lending requests is essential
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes would be advantageous
• Be self-driven, with the ability to manage conflicting priorities and work collaboratively to deliver to deadlines is essential
• Experience in developing opportunities for growth with existing and new to Bank clients is essential

This is a hybrid position with the base location being either Bristol, Cardiff or Exeter. Clients are based across the South West and Wales, and there is an expectation of the working week consisting of home and office-based working, along with visiting clients on a regular basis. It is therefore important that you are based within an easy commutable distance.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .