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Relationship Manager

Northrop Grumman Corp. (AU)

London

Hybrid

GBP 70,000 - 105,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Program Management professional to enhance customer satisfaction and develop strategic relationships. This role is pivotal in ensuring the company meets its commitments while fostering long-term partnerships with clients and suppliers. You will be responsible for understanding customer needs, analyzing performance metrics, and implementing strategies that improve service delivery. Join a dynamic team that values collaboration and continuous improvement, and contribute to meaningful projects that secure a connected world. This is an exciting opportunity for those who are passionate about making a difference in a mission-driven environment.

Benefits

Health and wellbeing benefits
Pension benefits
Discount schemes
Mentorship and development opportunities

Qualifications

  • Significant experience in the UK Defence sector with deep supplier knowledge.
  • Ability to engage and nurture customer relationships effectively.

Responsibilities

  • Identify and analyze customer needs and develop strategies to meet them.
  • Manage relationships with key customers and stakeholders.

Skills

UK Defence / National Security Sector experience
People and organization leadership
Customer relationship management
Problem-solving skills
Continuous improvement mindset

Job description

Requisition ID: R10179335

  • Category: Program Management

  • Location: London, London, United Kingdom

  • Clearance Type: Security Check (SC)

  • Telecommute: Yes-May consider hybrid teleworking for this position

  • Travel Required: Yes, 75% of the Time

  • Positions Available: 1

Salary - £70,300 - £105,000

Role

This role is responsible for ensuring that key customer satisfaction is maintained to a high level. This role is responsible for liaising between the company and its customers & the company and its supply base, including leadership into the programmes, projects and opportunities.

This involves building and maintaining long-term, trusting relationships with clients and suppliers and delivering against agreed commitments.

This role is critical in supporting the strategic direction as it scales through identifying and securing significant long-term business.

Key Responsibilities :

  • Identifying and analysing customer needs and expectations and developing strategies to meet them within the programmes.

  • Manage and develop relationships with key customers and stakeholders, providing them with information and advice and resolving their problems.

  • Analyse and monitor performance and metrics

  • Lead and analyse the gaining of satisfaction scores and managing the outcomes.

  • Set up and manage systems for collecting and using customer data and information to improve service.

  • Work with team and suppliers to improve service and meet customer requirements.

  • Develop customer service policies and procedures

Required skills and experience:

  • Significant experience working in the UK Defence / National Security Sector with deep domain insight and supplier knowledge.

  • Experienced people and organisation leader with the ability to engage, nurture and grow relationships.

  • An individual with a passion to solve our clients’ most complex mission challenges.

  • An individual that is passionate about delivery excellence, and continuous improvement.

  • A collaborative individual with the confidence and integrity to earn customer and internal stakeholders’ confidence.

Why join us?

  • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters.

  • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong.

  • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you.

Ready to apply?

Yes – Submit your application online. Your application will be reviewed by our team and we will be in touch.

Possibly, I’d like to find out more about this role – Reach out to our team for more information and support.

No, I don’t think this role is right for me – Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

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