Relationship Manager

Kfh. People; Lewisham; On-site; GBP 32,000 - 45,000; Full time

Job summary

KFH is seeking a Relationship Manager to join our Lettings Management team in Wimbledon. You will be the primary contact for landlords and tenants, ensuring properties meet legal and contractual obligations while delivering outstanding customer service.

You will manage a portfolio, coordinate maintenance, resolve tenancy issues, and work closely with contractors to schedule visits, safety checks, and inspections.

Qualifications

• A proven track record in property management or a similar client-facing role.
• Experience managing contractors and resolving issues effectively.
• Strong communication skills - written, verbal, and over the phone.
• CRM system experience.
• A proactive, organised, and detail-oriented approach.
• The ability to build trust, work collaboratively, and stay resilient under pressure.

Responsibilities

• Managing property visits and inspections
• Coordinating safety checks and compliance documentation
• Handling maintenance requests and contractor appointments
• Resolving tenancy issues and deposit disputes
• Overseeing insurance claims and legal obligations
• Supporting team collaboration and service excellence

Skills

Property management

Contractor management

Communication

CRM usage

Tools

CRM system

Job description

At KFH we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon., We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? As a Relationship Manager, you'll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service. You'll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency. Key tasks will involve:

• Managing property visits and inspections
• Coordinating safety checks and compliance documentation
• Handling maintenance requests and contractor appointments
• Resolving tenancy issues and deposit disputes
• Overseeing insurance claims and legal obligations
• Supporting team collaboration and service excellence
  A proven track record in property management or a similar client-facing role
• Experience managing contractors and resolving issues effectively
• Strong communication skills - written, verbal, and over the phone
• CRM system experience
• A proactive, organised, and detail-oriented approach
• The ability to build trust, work collaboratively, and stay resilient under pressure
  At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services.