Rehoming and Welfare Assistant

Cats; Belfast City District; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Life assurance

Salary Finance access

Eye care vouchers

Confidential advice services

Job summary

Cats in Dundonald is seeking a Rehoming and Welfare Assistant to help care for cats, maintain pen cleanliness, and assist visitors. You will drive occasionally and support welfare duties within the centre.

You will work 28 hours per week over four days (8am–4pm), including weekends and Bank Holidays, with a focus on animal welfare and customer service in a busy environment.

Qualifications

• A full, manual driving license is essential.
• Excellent communicator with strong empathy.
• Customer service experience with the public.
• Experience of animal welfare and cat care.
• Resilient and able to cope with distressing situations.
• Positive attitude and good at teamwork.
• Health and safety awareness and manual handling experience.

Responsibilities

• Carry out cleaning of cat pens and litter trays.
• Feed and care for cats with medical or behavioural needs.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs using the Cats Protection vehicle.
• Work with volunteers to coach and guide them on cat care duties.
• Support scheduling and preparation of rehoming information and viewings.

Skills

Driving license

Empathy

Customer service

Cat care

Teamwork

Health and safety

Job description

Team: Centre

Location: Dundonald

Work pattern: 28hours per week,8am - 4pm, 4 days per week. Will include weekends and Bank Holidays

Salary: Up to £19,154.40 per year

Contract: 6 months fixed term contract

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the centre team:

• Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
• Our team is made up of aCentre Manager, Deputy Centre Managers, Senior Rehoming and Welfare Assistants and Rehoming and Welfare Assistants

What we’re looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

Health and wellbeing benefits to help you stay well at work:

• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet’s health
• Find out more about our reward package: here