Rehabilitation Case Admin Specialist

HCML; Manchester; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Medicash Health Cash Plan

24/7 Digital Health

Mental Health Support

Death in Service 4x base salary

Payroll Giving

Holiday swapping option (buy/sell up 3

Job summary

HCML in Manchester is seeking a Permanent Clinical Assistant to support rehabilitation and case management services. You will coordinate referrals, manage case administration and liaise with patients, customers and providers to ensure timely service delivery in a hybrid work setup.

The role requires strong communication, organisational skills and a patient-centric approach, with a background or interest in healthcare, rehabilitation or psychology, and a proactive, team‑oriented mindset in a

Qualifications

• Experience in customer service, healthcare, rehabilitation or administrative environments.
• Experience handling queries via phone, email, or written communication.
• Experience managing records and working to service standards.
• Experience supporting multi-disciplinary teams.
• Exposure to health insurance or case management services desirable.

Responsibilities

• Provide rehabilitation administration and service coordination support.
• Liaise with patients, customers and providers via phone, email and digital channels.
• Process referrals and coordinate assessment or treatment activity.
• Maintain accurate updates within case management systems.
• Provide first-line non-clinical support for customer feedback or complaints.
• Collaborate with teams to ensure smooth service flow and positive outcomes.
• Offer flexible administrative support during peak demand.
• Escalate clinical or safeguarding issues per governance.

Skills

Communication skills

Organisational skills

Attention to detail

IT systems proficiency

Escalation awareness

Customer service mindset

Team collaboration

Education

Healthcare/rehabilitation background

Health-related qualification interest

Tools

Case management systems

Job description

HCML in Manchester is seeking a Permanent Clinical Assistant to support rehabilitation and case management services. You will coordinate referrals, manage case administration and liaise with patients, customers and providers to ensure timely service delivery in a hybrid work setup.

The role requires strong communication, organisational skills and a patient-centric approach, with a background or interest in healthcare, rehabilitation or psychology, and a proactive, team‑oriented mindset in a