Business Support Officer

North-Yorkshire-Council-1; Selby; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Salary sacrifice schemes

Employee discount benefits including. 

Travel loans

Health Assured – wellbeing support

Job summary

North Yorkshire Councils in England is seeking two Full Time Business Support Officers to assist the Housing Management and Landlord Team with data gathering from tenants for the Tenant Census project. You will collect information, engage with tenants, and ensure accurate updating of systems.

The role requires a background in customer services or administration, strong keyboard and software skills, and the ability to work independently within a small team.

Qualifications

• Background in customer services and/or administration.
• Ability to communicate effectively and professionally.
• Good keyboard skills and experience in Word, Excel, Databases and Outlook.
• Good literacy and numeracy; ability to prioritise own workload; conscientious and well-organised.

Responsibilities

• Support Housing Management and Landlord Team on the Tenant Census project, collecting information from tenants and updating systems accurately.
• Speak with tenants to collect information and feedback.
• Assist in gathering data to help report the Council's performance as a Social Housing Landlord.
• Prioritise workload and work both independently and as part of a small team.

Skills

Customer service

Administration

Keyboard skills

Word

Excel

Databases

Outlook

Tools

Word

Excel

Databases

Outlook

Job description

An exciting opportunity has arisen within Business Support, we are looking to appoint 2 x Full Time Business Support Officers to support the Housing Management and Landlord Team, assisting the service in gathering data and feedback from tenants to help facilitate continuous service improvement.

You will support the Housing Management service on the Tenant Census project, to collect information used to report the Councils performance as a Social Housing Landlord. The role will involve speaking with tenants, collecting information and updating systems accurately.

We are looking for someone with a background in customer services and/or administration, who has the ability to communicate effectively and professionally. To be successful you must have good keyboard skills and experience in Word, Excel, Databases and Outlook.

You must also have good literacy and numeracy skills, be able to prioritise your own workload, be conscientious, well‑organised and is able to work independently whilst being part of a small team.

The role offers a mix of hybrid working with a minimum of 3 days per week in the office, subject to service requirements. Full training will be given to the successful applicant, with the requirement to be in the office 5 days a week during the training period.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Contact

For an informal discussion about the post, please contact Georgina Smith on [e-mail]

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.