Regulatory Commitments Lead

South East Water UK; Snodland; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Pension up to 10% employer contrib.

5 weeks holiday + bank holidays

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Regulatory Commitments Lead to act as the central custodian of regulatory commitments. You will maintain a live database, partner with stakeholders to set ownership and timelines, and drive outputs to satisfy regulators while keeping customers at the heart of decisions.

You will lead data governance, collaborate across the business, monitor progress, and mitigate risks to ensure accurate reporting and evidence for audits and governance.

Qualifications

• High attention to detail and data integrity.
• Strong stakeholder engagement and relationship-building skills.
• Experience with project management and cross-functional delivery.
• Excellent written and verbal communication.
• Problem-solving with a proactive mindset.

Responsibilities

• Database management: create and maintain a live database of regulatory commitments.
• Collaborate across teams to establish timelines and ownership.
• Monitor progress to deliver commitments to regulators.
• Ensure commitments translate into positive outcomes for customers.
• Establish monitoring and reporting processes to track milestones.
• Identify risks and develop mitigation plans with owners.
• Collect and archive compliance evidence for governance and audits.

Job description

Summary:

Do you have an eye for detail and an aptitude for bringing clarity to complex commitments?

Are you a natural collaborator who thrives on keeping high-stakes commitments on track?

We are looking for a Regulatory Commitments Lead, to be the central custodian of our regulatory promises. As Regulatory Commitments Lead you will maintain a live, comprehensive database of all SEW commitments—serving as the organisation’s single, reliable source of truth. You won’t just track data; you’ll partner with stakeholders across the business to establish clear ownership, define realistic timelines, and drive deliverable outputs.

Your core purpose is to ensure every commitment is fulfilled to the complete satisfaction of our regulators, all while keeping our customers firmly at the heart of everything we do.

Main responsibilities:

• Database management: Create, implement, and maintain a comprehensive and live database of all SEW regulatory commitments.
• Cross-functional collaboration: Partner with teams across the wider business to agree on delivery timelines, clear accountability, and measurable outputs.
• Regulatory delivery: Monitor progress to ensure all commitments are executed to the complete satisfaction of the regulator.
• Customer focus: Work with delivery teams to ensure the execution of commitments translates into the best possible outcomes for our customers.
• Tracking & reporting: Establish robust monitoring processes, driving internal meetings to review milestone progress and resolve delivery challenges.
• Risk assurance: Proactively identify potential risks to commitment delivery and collaborate with business owners to develop mitigation strategies.
• Evidence gathering: Administer the collection and archiving of compliance evidence to support internal governance, external audits, and regulatory reporting.

You’ll need:
Skills / Qualifications / Experience

Professional certifications in project management (e.g., PRINCE2, Agile) or compliance management are beneficial

Data & detail management:

High attention to detail with the capability to manage, update and leverage complex commitment databases.

Stakeholder engagement:

Great interpersonal skills with the ability to build relationships and drive accountability across the wider business.

Project management:

Strong organisational skills to oversee multiple timelines, tasks, and competing priorities.

Communication:

Good written and verbal communication skills, with the ability to translate technical regulatory requirements into clear, actionable business goals.

Solution-oriented:

A proactive mindset focused on continuous improvement, risk mitigation, and collaborative problem-solving.

Database design and setup:

The capability to construct databases and develop scorecards is not essential but would be an advantage.

Professional experience in a regulated industry (preferably in utilities or water sectors) is a significant advantage.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

Up to £55,000 p.a.