Regulatory Commitments Lead

South East Water; Snodland; On-site; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Stakeholder pension

Holiday entitlement 5 weeks + bank

Flexible annual leave

Volunteer days

Cycle to work

Health plan

Job summary

South East Water is seeking a Regulatory Commitments Lead to act as the central custodian of regulatory promises. You will maintain a live database, define ownership and timelines, and drive deliverable outputs across the organisation while keeping customers at the heart of everything we do.

You will collaborate with multiple teams to ensure commitments are delivered to regulators’ complete satisfaction, proactively manage risks, and gather evidence for governance and external audits.

Qualifications

• Experience in regulatory or utilities sectors preferred.
• Ability to translate regulatory requirements into clear business goals.
• Strong written and verbal communication with cross-functional collaboration.

Responsibilities

• Maintain a live database of SEW regulatory commitments.
• Coordinate with cross-functional teams to set timelines and accountability.
• Monitor delivery progress to meet regulator expectations.
• Ensure commitments translate into positive customer outcomes.
• Establish reporting processes and review milestones with stakeholders.
• Identify risks to delivery and work with owners to mitigate them.
• Collect and archive compliance evidence for governance and audits.

Skills

Data management

Stakeholder engagement

Regulatory knowledge

Project management

Communication

Job description

Summary

Do you have an eye for detail and an aptitude for bringing clarity to complex commitments? Are you a natural collaborator who thrives on keeping high-stakes commitments on track? We are looking for a Regulatory Commitments Lead, to be the central custodian of our regulatory promises. As Regulatory Commitments Lead you will maintain a live, comprehensive database of all SEW commitments—serving as the organisation’s single, reliable source of truth. You won’t just track data; you’ll partner with stakeholders across the business to establish clear ownership, define realistic timelines, and drive deliverable outputs. Your core purpose is to ensure every commitment is fulfilled to the complete satisfaction of our regulators, all while keeping our customers firmly at the heart of everything we do.

Main responsibilities

• Database management: Create, implement, and maintain a comprehensive and live database of all SEW regulatory commitments.
• Cross-functional collaboration: Partner with teams across the wider business to agree on delivery timelines, clear accountability, and measurable outputs.
• Regulatory delivery: Monitor progress to ensure all commitments are executed to the complete satisfaction of the regulator.
• Customer focus: Work with delivery teams to ensure the execution of commitments translates into the best possible outcomes for our customers.
• Tracking & reporting: Establish robust monitoring processes, driving internal meetings to review milestone progress and resolve delivery challenges.
• Risk assurance: Proactively identify potential risks to commitment delivery and collaborate with business owners to develop mitigation strategies.
• Evidence gathering: Administer the collection and archiving of compliance evidence to support internal governance, external audits, and regulatory reporting.

You'll need

• Professional certifications in project management (e.g., PRINCE2, Agile) or compliance management are beneficial
• Data & detail management: High attention to detail with the capability to manage, update and leverage complex commitment databases.
• Stakeholder engagement: Great interpersonal skills with the ability to build relationships and drive accountability across the wider business.
• Project management: Strong organisational skills to oversee multiple timelines, tasks, and competing priorities.
• Communication: Good written and verbal communication skills, with the ability to translate technical regulatory requirements into clear, actionable business goals.
• Solution-oriented: A proactive mindset focused on continuous improvement, risk mitigation, and collaborative problem-solving.
• Database design and setup: The capability to construct databases and develop scorecards is not essential but would be an advantage.
• Professional experience in a regulated industry (preferably in utilities or water sectors) is a significant advantage.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities.

The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Compensation package

Up to £55,000 p.a.

Be you, belong and valued.

Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

Grow a career with a meaningful purpose.

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.