Regulation Support Officer

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a capable administrator to support the Safer Housing Proactive Enforcement team in Nottingham. The role focuses on investigating unlicensed properties within the City Boundary, especially Selective Licences, coordinating with landlords by phone and updating case records.

The successful candidate will have strong communication skills and the ability to manage multiple tasks in a busy environment, with a customer‑focused, professional approach.

Qualifications

• Strong communication skills and professional customer service.
• Ability to plan and manage a reactive workload to meet deadlines.
• Familiarity with IT packages including Word, Excel and Outlook.

Responsibilities

• Support officers investigating unlicensed properties within the City Boundary, focusing on Selective Licences.
• Speak with landlords by telephone, provide updates and guidance, and maintain records.
• Manage case information across multiple systems and ensure data accuracy.

Skills

Communication skills

Attention to detail

Organisational skills

Teamwork

Tools

Microsoft Word

Excel

Outlook

Job description

Contract Type: 18 months temporary Contract

Working Hours: 37 hours per week

Worker Type: Hybrid Worker - minimum attendance at the office 1 day per week

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Safer Housing Proactive Enforcement is looking for an organised and customer-focused individual to support officers investigating unlicensed properties within the City Boundary, focusing primarily on properties requiring Selective Licences. The role involves speaking with Landlords by telephone, providing updates and guidance, maintaining accurate records, and managing case information across a variety of systems.

The successful candidate will have strong communication skills, excellent attention to detail, and the ability to organise and prioritise a busy workload. You will work closely with colleagues and Managers to ensure positive results are achieved.

Experience in housing, customer service, or administration is desirable, but most importantly, we are looking for someone who is compassionate, professional, and committed to delivering excellent customer service.

You will be responsible for maintaining accurate records, completing various workstreams and spreadsheets and offering a high-quality, efficient service, whilst managing competing priorities is a key part of this role.

About You

The ideal candidate will have:

• Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
• Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
• Capable of working in a team environment.
• Capability to work in a fast-paced business environment using own initiative to prioritise workload

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Mel Little, Regulation Support Manager by email at [e-mail].

Closing Date: Noon Friday 2nd October 2026

Interviews will be held:Week Commencing 19th October 2026