Registry Officer (Student Data And Records) - 6 Month FTC

Royal College of Art; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Royal College of Art is seeking a proactive Registry Officer to join Academic Registry and Student Success, based in Kensington with hybrid working arrangement. You will support the smooth running of core student life-cycle activities, focusing on student records, statutory returns (HESA/HESES), data processes, and Thesis Student Management.

You will manage competing priorities, work independently when required, and resolve day-to-day issues within established procedures, contributing to data

Qualifications

• Experience working with student records and information databases in Higher Education.
• Excellent organisational skills with high levels of accuracy and attention to detail.
• Strong digital literacy with email, word processing, spreadsheets and databases.
• Ability to manage competing priorities and a varied workload.
• Confident problem-solver able to work with incomplete information.
• Able to reflect on processes and implement improvements independently.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.

Responsibilities

• Support statutory returns and data production including HESA/HESES.
• Collaborate with Academic Registry to ensure data accuracy ahead of deadlines.
• Produce annualised datasets to support College processes.
• Provide expert advice on statutory returns to colleagues.
• Identify and resolve data quality issues and queries.
• Support the annual update of student records and systems.

Skills

Student records

Data management

Attention to detail

Organisational skills

Digital literacy

Communication

Tools

Thesis Student Management

Job description

We are seeking a proactive and detail-oriented Registry Officer to join our Academic Registry and Student Success team. Working as part of a small, collaborative team, you will deliver an effective and responsive service to staff and students, supporting the smooth running of core student life-cycle activities. This is a full time and fixed term for 6 months role based in Kensington with Hybrid working arrangement.

The role has a strong focus on student records, statutory returns (including HESA and HESES), data processes, and student information systems (currently Thesis Student Management). You will manage competing priorities, work independently when required, and use your judgement and initiative to resolve day-to-day issues within established procedures.

This is an excellent opportunity for someone with experience in Higher Education administration who enjoys working with data, improving processes, and supporting colleagues across an institution.

Main Duties and Responsibilities

Statutory Returns and Data Production

• Support the production and submission of annual statutory returns, including HESA and HESES.
• Work closely with the Academic Registry team to ensure student data accuracy ahead of deadlines.
• Produce annualised datasets to support College processes (e.g. Postgraduate Student Experience Survey).
• Provide expert advice on statutory returns to colleagues across the College.
• Identify and help resolve data quality issues.
• Produce basic data queries and resolve data issues within returns.

Student Records

• Support the annual update of student records and systems ahead of each academic year.
• Maintain the day-to-day accuracy of student records within Thesis.
• Act as the first point of contact for staff queries relating to student records, data production, and relevant College policies.

Data Management and Administration

• Manage day-to-day administration of the student records system, including updates, communications, and query resolution.
• Support good data management practices across the College, identifying opportunities for improvement.
• Act as a peer advisor to School teams on student records systems and annual processes.
• Provide student data updates and advice throughout the academic year.
• Support assessment processes by updating student records with outcomes as required.
• Contribute to the review and development of examination practices and staff guidance.
• Support internal and external data audits.

About you

• Experience working with student records and information databases in a Higher Education environment.
• Excellent organisational skills with high levels of accuracy and attention to detail.
• Strong digital literacy, including proficiency with email, word processing, spreadsheets, and databases.
• Ability to manage competing priorities and a varied workload.
• Confident problem-solver, able to work with incomplete information.
• Ability to reflect on processes and implement improvements independently.
• Excellent communication skills.
• Ability to work effectively under pressure and as part of a team.
• Good understanding of information security, data protection, and confidentiality requirements.

Why Join Us?

• Be part of a supportive, knowledgeable Registry team
• Contribute directly to the quality and integrity of student data and processes
• Opportunities for professional development and sector engagement
• A role with real responsibility and scope for improvement and innovation

Deadline: 11:59pm on Sunday, 29th November 2026

We look forward to welcoming a motivated, skilled professional to our team!

Please note: We reserve the right to close this vacancy early should we attract significant numbers, 24 hours' notice will be given to those pending applications via our recruitment system.