Records & Course Administrator

UNIVERSITY OF GLOUCESTERSHIRE; Gloucester; On-site; GBP 28,000 - 31,000; Full time

Job summary

University of Gloucestershire is seeking a proactive Records and Course Administrator to support taught programmes across undergraduate, postgraduate, apprenticeship and partner provision. The role focuses on maintaining accurate student, module and course data, supporting assessments, and ensuring compliance with regulations within Academic Registry.

Based at Oxstalls Campus in Gloucester and Pittville Student Village in Cheltenham, you will collaborate with Academic Course Leaders to

Qualifications

• Experience delivering high-quality administrative support in a busy environment.
• Ability to manage multiple priorities and work independently.
• Comfort with large databases and data accuracy.
• Proficient in Word, Excel and Outlook.
• Knowledge of higher education regulations and student administration.

Responsibilities

• Provide high-quality administrative support across student, module and course administration.
• Maintain accurate student, module and course data for course management.
• Support assessment and progression processes including examinations and submissions.
• Advise on administration procedures and regulations for stakeholders.
• Monitor compliance with university regulations and policies.
• Support course-related activities such as student engagement and feedback.
• Identify opportunities to improve processes and data management.
• Support university-wide activities such as Graduation ceremonies and Open Days.

Skills

Administrative support

Highly organized

Data management

MS Office

Stakeholder relationships

Process improvement

Higher education knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This role is based at both our OxstallsCampus in Gloucester and Pittville Student Village in Cheltenham.

The University of Gloucestershire is agrowing institution, with increasing student numbers and a strong commitment todelivering an outstanding student experience. As part of this growth, we'reseeking a proactive and detail-oriented Records and Course Administratorto join our Academic Registry team and help deliver excellent administrativesupport across the student lifecycle.

About Us

The Student Experience Directorate bringstogether services that support every aspect of student life, from wellbeing andaccommodation to academic records and graduation. Academic Registry is thecentral hub for academic administration, working collaboratively across theUniversity and with our external partners to deliver high quality,student-focused services. Working as one team, we support students throughouttheir journey and play a vital role in the University's academic success

The Role

As a Records and Course Administrator, you'llprovide core administrative support for taught programmes across undergraduate,postgraduate, apprenticeship and partner provision. You'll take responsibilityfor a portfolio of courses, working closely with Academic Course Leaders todevelop a detailed understanding of programme structures and requirements.

The role is varied and fast-paced, with astrong focus on maintaining accurate student, module and course data,supporting assessment processes, and ensuring compliance with Universityregulations and procedures. You'll help students, academic colleagues andexternal stakeholders navigate key academic administration processes whilecontributing to continuous service improvement.

Key Responsibilities Include

• Providing high-quality administrative supportacross all aspects of student, module and course administration, includingregistration, enrolment, module records and course communications
• Maintaining accurate student, module andcourse data to support effective course management and decision-making.
• Supporting assessment and progressionprocesses, including examinations, coursework submissions, assessmentboards and accreditation activities.
• Advising students, academic staff, externalexaminers and other stakeholders on academic administration procedures andregulations.
• Monitoring compliance with Universityregulations, policies and professional requirements, escalating issueswhere appropriate.
• Supporting course-related activities such asstudent engagement monitoring, feedback processes and field tripadministration.
• Identifying opportunities to improve processesand data management practices, working collaboratively to enhanceservices.
• Supporting University wide activities,including Graduation ceremonies, Open Days and other student-facingevents.

What We're Looking For

We're looking for someone who is:

• Experienced in delivering high-qualityadministrative support in a busy, customer-focused environment
• Highly organised, with the ability to managemultiple priorities and work independently.
• Comfortable working with large databases andhandling data with accuracy and attention to detail.
• Proficient in Microsoft Office applications,particularly Word, Excel and Outlook.
• Skilled at building positive workingrelationships with a wide range of stakeholders.
• Interested in technology and processimprovement, with a willingness to embrace new ways of working.
• Knowledgeable about higher educationregulations and student administration, or able to quickly develop thisunderstanding.
• Committed to equity, diversity and creating aninclusive environment for students and colleagues.

Why Join Us?

This is an exciting time to join a universitythat is expanding and evolving. You'll be part of a supportive andcollaborative team, enjoy flexible working arrangements, and have theopportunity to make a meaningful contribution to the student experience.Whether helping students navigate key milestones, supporting academiccolleagues, or improving administrative processes, your work will have a directimpact on student success across the University.

Key dates

Interviews: 3 rd December 2026

Please note that this roledoes not meet the minimum eligibility requirements for sponsorship under the UKSkilled Worker visa route.

The University is committed tobuilding a diverse andinclusive staff community and welcomes applications fromcurrently under-represented sections of our workforce. We are proud to be a Disabilty Confident Employer, demonstrating our commitment to ensuring thatthe University is inclusive and accessible. As part of this commitment, weguarantee an interview to applicants who meet the definition of disability setout in the Equality Act 2010 and who meet the essential criteria within theperson specification.

The University has also signed theArmed Forces Covenant, demonstrating our commitment to ensuring that those whoserve or have served in the Armed Forces, and their families, are treatedfairly and are not disadvantaged. For applicants, this means we aim to ensurefair and equitable treatment throughout the recruitment process, recognise andvalue the transferable skills and experience gained through military service.As part of this commitment, we guarantee an interview to veterans and militaryspouses/partners who meet the essential criteria within the job specification.

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