Registry Officer - 12 month contract

Jersey Financial Services Commission; Saint Helier; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Jersey Financial Services Commission is seeking a Registry Officer on a 12-month FTC, 35 hours per week, based in Jersey. The role focuses on delivering high-quality registry services via multiple channels and supporting the Registry’s digital and customer-facing platforms.

The successful candidate will triage and resolve technical issues, contribute to user guides and FAQs, and develop SME knowledge of Registry digital platforms while complying with AML/CFT/CPF requirements.

Job description

About us

We supervise the island's financial services industry for compliance with both conduct and prudential requirements, and under the anti-money laundering (AML), countering financing of terrorism (CFT), and countering proliferation financing (CPF) framework.

The JFSC is one of the few regulators globally to benefit from the Regulator and the entity Registrar operating under a single financial services commission.

Division: Registry

We operate the Companies Registry which registers and maintains Jersey companies, partnerships, foundations, limited liability companies, business names and intellectual property.

Our Registry responsibilities include acting as a corner stone in the fight against money laundering, terrorist financing and proliferation financing. We record, screen and authenticate beneficial ownership, controller and significant persons details and we assess all activities ensuring adherence to the Islands Sound Business Policy, which could also include applications that may present higher-risk characteristics. We also deal with global continuance, cross border mergers and other international transparency applications.

Team: Registry Customer Excellence

This is an exciting opportunity to progress a career for someone who is passionate about technology and customer service. The Customer Excellence team sits within the Registry’s newly created Service Excellence & Transformation team, focused on delivering excellence service through continuous improvement. The team is responsible for handling all external queries in relation to Registry’s services and products. Customers range from local business owners to regulated intermediaries (i.e. Trust company service provider).

As many of our services are provided via digital portals, there is a need to introduce dedicated support for technical queries. This role will work closely with the transformation team and third-party vendors to improve our digital service functionality.

Role: Registry Officer (FTC 12 Months, 35 hours per week)

The successful candidate will deliver the following outcomes:

• Providing a high quality, effective and efficient service to all users of the Registry (including authorised persons, regulated entities, lawyers and the general public) by telephone, email, customer portal and face to face appointments
• Effective the effective triage, prioritisation and resolution of technical issues through collaboration with internal teams and third-party vendors
• Actively contributing to identification of trends in service requests and improving user confidence and self-sufficiency through training, user guides, FAQs
• Developing SME knowledge of all Registry digital platforms and the submission processes, including myRegistry, Securities Interest Register, the website and related end user troubleshooting techniques
• Develop a knowledge and understanding of AML/CFT/CPF requirements, their applications toincorporations, changes to established businesses and the purpose of daily screening and its effectiveness in deterring criminal activity in Jersey.
• Operating in line with published service level agreements and contributing to the achievement of team performance effectiveness

You will add value to the organisation by:

Acting as a point of contact, you will be representing the JFSC whilst handling the queries from all users of the Registry. You will contribute to the evolution of JFSC’s Service Excellence strategy. Your work is a key element in combatting financial crime, protecting the financial services industry and the Island, contributing to Jersey’s ongoing reputation as a highly regarded International Finance Centre.

What will success in this role look like?

• Customer satisfaction with Registry interactions and reliability of systems they depend upon.
• Prompt resolution of issues, downward trend of support tickets and minimal backlogs of support requests.
• Gaining exposure and regulatory knowledge through regular interactions within the JFSC and other external stakeholders at all levels.
• Identification of and assistance with technical improvements to the system to enhance the user experience for internal and external stakeholders.

This role provides an excellent opportunity to understand how businesses are registered and gain experience in AML/CFT/CPF. You will alsoplay a key part in strengthening JFSC’s reputation as a financial services regulator and be involved in various projects leading to technological enhancements within JFSC.