Registry Technical Support Lead

Jersey Financial Services Commission; Saint Helier; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Jersey Financial Services Commission (JFSC) Registry is seeking a Registry Technical Support Lead to join the team on a permanent basis, 35 hours per week. You will drive effective triage of technical issues, coordinate with internal teams and vendors, and support continuous improvement across Registry platforms and processes.

In this role, you will provide high-quality support to the Registry Senior Leadership Team, deliver robust reporting, and help ensure Jersey remains a well-regulated,

Responsibilities

• Reliable escalation points for unresolved technical issues and system faults raised through the Customer Experience team
• Effective triage, prioritisation and progression of technical issues with internal teams and third-party vendors
• Process enhancement opportunities identified, assessed and supported by robust business cases
• System enhancements and bug fixes validated through testing for quality and stability
• Accurate, timely management information and insight with trend analysis to support decision making
• Support and lead on projects ensuring delivery using established project management tools

Job description

Division: Registry

We operate the Companies Registry which registers and maintains Jersey companies, partnerships, foundations, limited liability companies, business names and intellectual property

Our Registry responsibilities include acting as a corner stone in the fight against money laundering, terrorist financing and proliferation financing.We record, screen and authenticate beneficial ownership, controller and significant persons details and we assess all activities ensuring adherence to the Islands Sound Business Policy, which could also include applications that may present higher-risk characteristics. We also deal with global continuance, cross border mergers and other international transparency applications.

The Registry team is responsible for maintaining multiple registers within Jersey through evaluating and authorising applications for new Jersey legal entities and arrangements and evaluating if the business type and individuals pose any risk to Jersey's reputation of being a well-regulated and controlled jurisdiction. This work is a vital role in deterring and combatting financial crime so that Jersey maintains its reputation as a highly regarded International Financial Centre.

Role: Registry Technical Support Lead (Permanent, 35 hours per week)

The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre.

The candidate will deliver the following outcomes:

• Reliable escalation points for unresolved technical issues and system faults raised through the Customer Experience team
• Effective triage, prioritisation and progression of technical issues with internal teams and third-party vendors, resulting in timely resolution and minimal business disruption.
• Process enhancement opportunities identified, assessed and supported by robust business cases, informed by research and stakeholder feedback to enable effective decision-making.
• System enhancements and bug fixes successfully validated through comprehensive testing, ensuring quality, stability and user confidence prior to implementation.
• Accurate, timely management information and insight provided, with analysis of trends and themes supporting decision making and track and improve performance across Registry, driving performance improvement.
• Support and lead on projects ensuring they are delivered effectively using established project management tools and frameworks, achieving agreed objectives and benefits.
• High quality, efficient and proactive support provided to the Registry Senior Leadership team, enabling effective prioritisation, decision-making and the delivery of key deliverables and projects.
• Cross-functional collaboration across Registry, Customer Experience and Operational teams that support continuous improvement, transformational change and the deliver of divisional and organisational objectives.

You will add value to the organisation by:

• Streamlining the technical issue resolution process for Registry systems.
• Acting as a point of contact and representing the JFSC through the communications and enhancements to Registry platforms and website content.
• Providing practical, hands-on support to deliver the Registry business plan, continuous improvement aspirations and competitiveness initiatives.
• Playing a key role in combatting financial crime, protecting Jersey's financial services industry, and contributing to Jersey’s ongoing reputation as a highly regarded International Finance Centre.
• Supporting project delivery, business analysis and planning activities, while contributing to senior-level decision‑making and prioritisation.

What will success in this role look like?

• Successful delivery of strategic priorities that support the future of the Registry programme, evidenced through;
  • Enhanced processes and quality guidance on how to access Registry services;
  • Improved and effective stakeholder communications and issue management with our key stakeholders that strengthens relationships and service delivery; and
  • Adherence and enhancements to Registry service level agreements.
• High-quality customer service and user experience for the Registry customers and stakeholders.
• Delivery on high-quality project, change initiatives and administrative support to the Registry Senior Leadership team.
• High-quality, proactive support to the Registry Senior Leadership Team, enabling informed decision-making effective prioritisation and delivery of key strategic objectives.