Business Analyst (12 Month FTC)

Jersey Financial Services Commission; Saint Helier; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Jersey Financial Services Commission (JFSC) invites applications for a Business Analyst (FTC / Full-time) to join the Change team within the Finance, Strategy and Change division. You will translate business needs into actionable requirements, drive strategic project delivery, and support continuous improvement initiatives across Jersey's financial services regulator.

You will engage with internal and external stakeholders, lead benefit realisation with clear KPIs, and help to embed Lean Six

Qualifications

• Demonstrable background in business analysis and associated qualifications.
• Ability to negotiate, mediate and tailor explanations of complex processes to the relevant audience.
• Strong communication skills, both written and verbal.
• Ability to solve problems creatively and effectively.

Responsibilities

• Drive successful strategic project delivery by translating business needs into clear, actionable requirements.
• Utilise structured workshops to elicit and refine requirements for measurable outcomes.
• Lead benefit realisation by identifying and evidencing qualitative and quantitative measures.
• Adapt to evolving priorities and support operational excellence delivery.
• Build trust by communicating transparently and aligning stakeholder expectations.
• Support training colleagues in Lean Six Sigma methodologies and embed continuous improvement.

Skills

Business analysis

Lean Six Sigma

Job description

We supervise the island's financial services industry for compliance with both conduct and prudential requirements, and under the anti-money laundering (AML), countering financing of terrorism (CFT), and countering proliferation financing (CPF) framework.

The JFSC is one of the few regulators globally to benefit from the Regulator and the entity Registrar operating under a single financial services commission.

Division: Finance, Strategy and Change

The Finance, Strategy and Change division manages the day to day running of JFSC’s finances, ensuring that the JFSC demonstrates value for money and has financial plans and suitable controls in place. The Change team plan and support delivering of change across the JFSC, from large scale technology projects to supporting smaller operational improvements. This division owns the strategic framework for the JFSC ensuring that we plan, measure and report our strategic and operational performance to stakeholders.

Team: Change

The Change team includes the Project Management Office, who manage the larger scale transformational changes across the JFSC and the Operational Excellence team who support divisional operational continuous improvement. This team also supports the reporting of organisational performance to internal stakeholders and the Board.

Role: Business Analyst (FTC / Full-time)

The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre. The candidate will deliver the following outcomes:

• Drive successful strategic project delivery by translating business needs into clear, actionable requirements that directly enable measurable organisational outcomes.
• Utilise a range of structuredworkshopping techniques to elicit, validate, and refine business requirements, resulting in clear, prioritised, and stakeholder deliverables that accelerate decision-making and implementations.
• Lead benefit realisation of internal and external benefits, by identifying, tracking, and evidencing both qualitative (e.g. improved stakeholder feedback, user satisfaction,) and quantitative (e.g. KPIs uplift, cost savings, time reductions) measures to demonstrate success and the value of change initiatives.
• Adapt quickly to evolving priorities with a responsive hands-on approach and remain flexible to ensure project milestones are achieved and operational excellence initiatives deliver intended improvements, to support the team with core project and operational excellence delivery.
• Build trust and maintain alignment by communicating transparently, proactively managing expectations and ensuring stakeholder needs are consistently met or exceeded.
• Strengthen organisational capability by supporting training JFSC colleagues in Lean Six Sigma methodologies and embedding a measurable culture of continuous improvement across the organisation.

You will add value to the organisation by:

• Support the JFSC on delivering on their strategic priorities.
• Drives improvements on processes and systems.
• Maintains high standards of governance in line with the JFSC policies and procedures.
• Support and embed a culture of continuous improvement.
• Developing strong relationships with key internal and external stakeholders.
• Celebrate project success through measurable benefits.

What will success in this role look like?

• Business requirements are documented accurately and timely to a high standard, comprehensively covering all relevant use cases and scenarios. Continuous improvement initiatives lead to measurable gains in line with the JFSC’s Operational Excellence quadrants.
• Communication is clear, timely, and transparent, leading to high levels of trust and satisfaction among internal and external stakeholders.
• Support wider change and operational priorities as needed, demonstrating agility and a solution-focused mindset.

Are you suitable for this role?

The successful candidate will have a demonstratable background in business analysis and associated qualifications. They will also have the ability to negotiate, mediate and tailor explanations of complex processes, procedures and concepts to the relevant audience along with the ability to solve problems creatively and effectively. Strong communication skills, both written and verbal.

This role provides the opportunity to be involved in delivering our strategy through supporting major projects and programmed delivery and by encouraging others to look for opportunities for operational improvement through their learning and development.

Why us?

Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards.

This clarity on our purpose is incredibly motivating, and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey.

If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!