Registration Support Officer

Gloucestershire County Council; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading council as a Registration Support Officer in Cheltenham. You'll assist the public with sensitive life events, providing exceptional customer service. The role requires excellent communication and administrative skills, with training provided. Enjoy a supportive environment and various benefits, including agile working opportunities and annual leave increases.

Benefits

Agile working opportunities

25.5 days annual leave

Career development opportunities

Employee Assistance Programme

Occupational Health service

Cycle to Work scheme

Green Car Scheme

Qualifications

• Excellent customer service skills are vital.
• Ability to cope in a demanding environment.
• Flexibility and desire to provide the best service.

Responsibilities

• Speak to and help members of the public over the phone.
• Accurately take complex and detailed bookings.
• Participate in a weekend rota for ushering at ceremonies.

Skills

Communication

Interpersonal

Administrative

Computer Skills

Job description

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This is a Gloucestershire County Council job.

• Job Title: Registration Support Officer
• Contract Type: Permanent
• Closing Date: 29/05/2025
• Job Requisition Number: 11522

About The Team & Role

We have an exciting role available to work for Gloucestershire Registration Service as a Registration Support Officer in our busy team. As a Registration Support Officer, you will be required to speak to and help members of the public over the phone with some face-to-face interaction. Our customers are dealing with life events which can affect them emotionally therefore excellent customer service skills are vital to ensure they are treated with care and professionalism. The role involves accurately taking complex and detailed bookings for ceremonies, births and deaths and entering the information onto our bespoke booking system.

The role will be based at our Cheltenham Register Office from Monday to Friday and the position is also required to participate in a weekend rota for ushering at some ceremonies held at our Register Offices (Cheltenham, Gloucester, Stroud and Cinderford) on Saturday or Sundays/Bank Holidays.

Training will be provided on all aspects of the role as well as mentoring support from your team members.

About You

The successful candidate should have excellent communication skills and be able to demonstrate interpersonal, administrative and computer skills. A good ability to cope in a demanding environment with the flexibility and desire to provide the best possible service are the key attributes we need alongside team members who reflect our values of respect, integrity, and excellence.

About Us

For all your hard work, you will receive the following:

• Agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your

application and personal statement today by clicking the “Apply Now” Button.

Short-listed candidates will be contacted by e-mail and invited to interview week commencing: 23rd June 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. You will be office-based until you have received sign off for your role-based training.