Registration Support Assistant

Hoople; Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Hoople is seeking a Registration Support Assistant for the Hereford Register Office. This role requires excellent customer service and communication skills, supporting the registration service at critical moments in people's lives. The position offers a generous salary, flexible working arrangements, and various employee benefits.

Benefits

Pension Scheme Enrolment

31 days’ annual leave

Flexible working options

Employee Assistance Programme

Payment of professional membership fees

Access to various retail and leisure benefits

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational and administrative skills, including data entry.

Responsibilities

• Provide administrative support to registration and ceremonies teams.
• Handle customer enquiries in person, by phone, and email.
• Maintain a working knowledge of relevant legislation.

Skills

Customer service

Communication

Organisational skills

Teamwork

Job description

About The Role
Contract: Fixed Term until 14/11/2025
Salary:£25,183 - £27,269
Hours: 37
Location: Town Hall
Closing Date: 25/05/2025

Job Introduction
Do you enjoy engaging with the public?
Are you a good, empathetic communicator and listener?
We are looking to recruit a Registration Support Assistant to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives.
You will utilise your excellent people skills to provide a high quality service to those wishing to attend an appointment or organise a ceremony.The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment.
This is a rewarding role offering great personal satisfaction, where you will have the opportunity to meet and support a hugely diverse range of people. If you are looking for a rewarding, varied and complex role where no two days will be the same then this could be the role for you.
Main Responsibility
The role is based at our Hereford Register Office and provides back office and administrative support to our registration and ceremonies teams, as well as answering enquiries from customers both face to face, by phone and by email. Customers you will be supporting include those registering a birth, death, marriage or civil partnership; organising their marriage, civil partnership, vow renewal or baby naming ceremony; or becoming a British citizen.
The role involves working full time and is on a fixed term contract basis for approximately 6 months. The working pattern is generally Monday to Friday but may require evening or weekend cover on occasion. The role is office based but there is the opportunity to work from home one day a week once fully trained.
You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice.
We are seeking candidates with excellent customer service and communication skills. You should have a keen eye for detail and be committed to maintaining high standards in registration practices and customer excellence.Due to the varied nature of the role you will need to be proactive and solution focused. Although registration experience is desirable, above all we value transferable skills and experiences. Full training will be provided.
Skills and Experience

• Proven experience in a customer-facing role or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.
• Experience of using IT systems to manage and update records accurately.
• Ability to work independently and as part of a team, demonstrating initiative and reliability.
• Confident to work in a fast-paced environment and react quickly to changes in both legislation and working practices.

Benefits of working for Herefordshire Council:
A competitive salary, generous holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:

• PensionScheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave:31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working:flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme:24/7 access to support and counselling
• Payment ofprofessional membership fees
• Pick your perks– our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV and complete thesupporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.