Customer Support Executive

JR United Kingdom; Cardiff; Remote; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a Customer Support Executive for their leading platform Fanvue, which empowers creators worldwide. This full-time, remote role emphasizes empathy and communication as the candidate will handle customer queries and troubleshoot issues. The position provides opportunities for professional growth while maintaining a flexible work environment.

Benefits

Unlimited holiday

Remote working flexibility

Mission-led team culture

Qualifications

• 1+ year in a customer support or service role, preferably in digital or tech platforms.
• Excellent written communication skills with a clear and friendly tone.
• Calm under pressure and resourceful when solving problems.

Responsibilities

• Respond to customer queries via live chat and email.
• Troubleshoot platform issues and escalate urgent queries.
• Contribute to internal documentation and user-facing help articles.

Skills

Written communication

Empathy

Problem-solving

Resourcefulness

Fast learner

Tools

Intercom

Slack

Notion

Retool

Job description

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Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.

At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our Support team. This is a full-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.

What you'll do:

• Respond to customer queries from creators and fans via live chat and email.
• Provide timely, thoughtful and solution-focused responses during weekend hours.
• Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
• Escalate urgent or complex queries appropriately, following existing protocols.
• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
• Proactively flag bugs, feedback, or trending support topics to the wider team.
• Contribute to internal documentation and user-facing help articles as needed.

Who you are:

• 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
• Excellent written communication skills with an empathetic, clear, and friendly tone.
• Comfortable working independently during weekends with remote team collaboration.
• Fast learner who can pick up new tools and processes with confidence.
• Calm under pressure and resourceful when solving problems.
• Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus.
• Passion for the creator economy and supporting independent creators is a strong advantage.

Why Join Fanvue?

• A chance to be part of a high-growth platform redefining the creator economy.
• Work with a mission-led team focused on supporting creators around the world.
• A culture built on transparency, ownership, innovation, and care.
• Remote working and full flexibility during your assigned weekend hours.
• Unlimited holiday.
• Opportunities to grow your experience within the team over time.
• Your voice and ideas matter; we’re building this platform together.