Registration Officer - Registrars

Torfaen County Borough Council; Pontypool; On-site; GBP 30,000 - 33,000; Part time

Job summary

Torfaen County Borough Council in Pontypool is seeking a part-time Registration Officer – Registrars to join a busy registration team. You will register births, deaths, marriages, and civil partnerships, take notices, conduct ceremonies and perform related duties with accuracy and customer focus.

The successful candidate will have 5 GCSEs (or equivalent) and excellent IT and customer service skills. Welsh language skills are desirable but not essential; flexible applications in English or Welsh

Qualifications

• 5 GCSEs (or equivalent qualification level of education or experience).
• Excellent customer service skills with the ability to adapt to situations quickly in a calm, professional manner.
• Be computer literate with the ability to follow complex processes with a high level of accuracy.

Responsibilities

• Register Births, Deaths, Stillbirths, Marriages and Civil Partnerships, taking notices of Marriages and Civil Partnerships.
• Conduct Ceremonies and provide associated registration duties.

Skills

Customer service

Attention to detail

Calm under pressure

Education

5 GCSEs

Tools

Computer literacy

Job description

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Location Civic Centre, Pontypool

Basis Part Time

Job profile for Registration Officer - Registrars

Registration Officer - Registrars

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Grade 5 | £30,023 - £33,119 PRO RATA

Contractual hours 14.8

Basis Part Time

Package 14.8 hours per week | Fixed Term until 10th March 2027

Job category/type Resources

Date posted 02/10/2026

Job reference REQ006612

Attachments REQ006612 Registration Officer - Registrars.docx

Job description

We are looking for an enthusiastic, highly organised and motivated individual to join our busy, customer focused registration team in Torfaen, registering Births, Deaths, Stillbirths, Marriages and Civil Partnerships, taking notices of Marriages and Civil Partnerships, Conducting Ceremonies, and providing a whole range of associated registration duties.

The successful candidate must 5 GCSE’S (or equivalent qualification level of education or experience), be computer literate with the ability to follow complex processes with a high level of accuracy and possess excellent customer service skills with the ability to adapt to situations quickly in a calm, professional manner.

For an informal discussion regarding this vacancy please contact: Chantell Hatherall Tel: [phone] , email: [e-mail]

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview:

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.

How to find us

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB