Registration Customer Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is seeking a Registration Customer Officer based in Trowbridge County Hall Registration Office. You will join a busy Registration Customer Officer team, building appointments with registrars and handling enquiries for marriages, civil partnerships and citizenship ceremonies.

The role demands excellent communication, tact with clients during life events, and strong organisational skills. The hybrid model balances on-site and admin time, with a commitment to inclusive,

Qualifications

• Excellent communication and interpersonal skills.
• Ability to relate tactfully and sensitively to customers during key life events.
• Able to work accurately, be well organised and methodical, paying close attention to detail under pressure.

Responsibilities

• Arrange appointments for customers with the registrars.
• Deal with enquiries and take bookings for marriages, civil partnerships, citizenship and discretionary ceremonies.
• Undertake other administrative tasks associated with the role.
• Contribute to high standards of customer care as part of a busy team.

Skills

Communication skills

Interpersonal skills

Customer care

Attention to detail

Organisational skills

Team player

Job description

Salary: £28,153 - £29,542 per annum

Hours per week: 35

Interview date: 24 November 2026

Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Trowbridge County Hall Registration Office.

You will be part of our very busy Registration Customer Officer team, providing the department’s front-line customer service. You will arrange appointments for customers with the registrars; deal with enquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.

We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sarah Bradley, Deputy & Superintendent Registrar SEC, [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Statement of commitment to equality

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.