Registered Service Manager - Hackney

Look Ahead Care and Support; City Of London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Free DBS

Pension up to 8% with life assurance

Blue Light Card

Induction programme and training

ILM courses and Apprenticeship Program

Cycle to work

Employee Assistance Programme

Online wellbeing resources

Staff Awards

Job summary

Look Ahead is seeking a Registered Service Manager for a mental health residential care home in Hackney. You will lead the service, ensuring safe, high-quality, recovery-focused support in line with CQC regulations and contractual requirements.

The role requires proven CQC registration experience and strong leadership, with a commitment to safeguarding and resident involvement. We offer a comprehensive benefits package and ongoing training opportunities.

Qualifications

• Must have held CQC registration as a Registered Manager in a regulated adult social care or mental health service.
• Experience delivering safe, high-quality, recovery-focused care under regulatory standards.
• Strong leadership and people management skills.

Responsibilities

• Hold responsibility for day-to-day management and leadership of the registered mental health care home.
• Ensure compliance with CQC regulations and service quality standards.
• Develop relationships with inspectors, commissioners, local authorities and healthcare professionals.
• Lead on risk management, safeguarding and person-centred care delivery.

Skills

CQC registration

Leadership

Regulated care knowledge

Job description

We're looking for a kind, compassionate and resilient Registered Service Manage to join our Mental Health Service located in Hackney.

£45,000.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Service Specific Responsibilities

• Hold responsibility for the day-to-day management and leadership of the registered mental health care home.
• Ensure the service remains fully compliant with CQC regulations and demonstrates the characteristics of being safe, effective, caring, responsive, and well‑led.
• Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders.
• Ensure high standards of person-centred care planning, risk management, safeguarding, and support delivery across the service.

General Responsibilities

• Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support.
• Lead on quality improvement initiatives and ensure action plans are completed and sustained.
• Produce and submit regular management reports to senior management and performance teams.

About you:

• Enjoys social interaction and encouraging resident involvement.
• Warm, approachable, and professional in manner.

What you'll bring:

Essential:

• Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service.

Desirable:

• Other relevant professional memberships and/or specialist qualifications.
• service, ideally within mental health services.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date