Service Manager

Look Ahead Care and Support; City Of London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8% employer contribution

Life assurance up to 3x salary

Reward Gateway discounts

Fully paid induction and ILM courses

Job summary

Look Ahead Care and Support is seeking a Service Manager for its Mental Health Social Care Services in Tower Hamlets. The role oversees service delivery, line management of frontline staff, and key stakeholder relationships within a dynamic environment.

Essential qualifications include a degree or equivalent, plus experience managing contracts, resources, housing management targets, and tenancy sustainment.

Qualifications

• Educated to degree level or equivalent experience.
• Experience of managing contracts and resources and delivering to budget and performance targets.
• Experience of delivering housing-management targets and managing tenancy sustainment within supported accommodation or similar.

Responsibilities

• Lead service delivery and manage frontline staff and stakeholder relationships.
• Maintain up-to-date knowledge of customers' baseline presentation, routines and risk factors.
• Oversee service delivery to ensure compliance with contractual and regulatory requirements.
• Support continuous improvement and safeguarding across the service.

Skills

Leadership

Contract management

Stakeholder management

Budget management

People management

Education

Degree or equivalent

CMI/NVQ Level 4 or higher

Tools

HCR-20

START

Job description

We're looking for a Innovative, organised and resilient Service Manager to join our Mental Health Social Care Services in Tower Hamlets.

£43,000.60 per hour annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court provides specialist step-down support and accommodation for men with significant mental health needs and offending histories.

The working pattern for this role includes; Mon-Fri, 9-5pm with flexible working when required

What you'll do:

The Service Manager is responsible for the effective management of all aspects of service delivery, including line management of relevant frontline staff and effective management of stakeholder relationships.

1. Service Leadership, Customer Knowledge and Relational Practice

• Maintain an up-to-date working knowledge of every customer's baseline presentation, communication style, routines, relationships, strengths, vulnerabilities, triggers, early warning signs, protective factors, risk factors, medication arrangements, legal or forensic restrictions and agreed support and risk-management plans.
• Remain visible and accessible within the service and have sufficient direct contact with customers to identify subtle changes that may not be apparent through scheduled keywork, handovers or electronic records.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

Personal Attributes

• Ability to lead and motivate staff to deliver excellent services and maintain clear standards in a complex, dynamic environment.
• Calm, resilient and able to remain thoughtful and professionally boundaried when faced with hostility, threats, conflict, uncertainty or professional disagreement.
• Practical, logical and well organised, with the ability to manage multiple competing clinical, operational, housing, staffing and contractual priorities.
• Confident, respectful, articulate and sensitive in communication, with the ability to build trust while maintaining

What you'll bring:

Essential:

• Educated to degree level or equivalent experience.
• Experience of managing contracts and resources and delivering to budget and performance targets.
• Experience of delivering to housing-management performance targets and managing tenancy sustainment within supported accommodation or a comparable setting.

Desirable:

• CMI/NVQ Level 4 or higher, or equivalent management qualification.
• Other relevant professional membership or specialist qualification.
• Formal training in structured professional judgement tools such as HCR-20 or START.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description