Registered/Service Manager

Lifeway’s Group; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a confident Service Manager to lead a dedicated team in delivering exceptional care and support. This role is pivotal in ensuring that the service meets regulatory standards and promotes the well-being of individuals with learning disabilities and other needs. You will foster a culture of continuous improvement, encouraging open communication within your team while managing compliance and quality assurance processes. Your leadership will directly impact the lives of up to 20 individuals, ensuring they receive the best support every day. If you are passionate about making a difference and shaping a brighter future for those in need, this opportunity is for you.

Qualifications

• Minimum Level 3 in Health Social Care or equivalent required.
• Extensive experience in people management and health & social care.

Responsibilities

• Lead a team to deliver high-quality care and support services.
• Ensure compliance with regulatory requirements and quality standards.
• Promote independence and person-centered support for service users.

Skills

People Management

Health & Social Care

Positive Behavioral Support

Risk Assessment and Management

Education

Level 3 in Health Social Care or equivalent

Job description

The role of the service manager is to lead their team in the delivery of safe and effective care and support, striving to exceed regulatory requirements and contributing to the Lifeways Group’s objective to be the provider of choice.

You will be expected to supervise your team formally and informally on a regular basis. The role is responsible for ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered.

This leadership role is accountable for ensuring a culture of continuous improvement is embedded. You are expected to demonstrate Lifeways values and behaviours, always leading by example. The role is responsible for achieving service-related KPI’s, including supervision, training compliance, and delivering a good service as a contributor to achieving occupancy levels.

We are seeking a confident manager who will monitor, report and advise on practices which promote choice, well-being and protection of all individuals across our single site service in Kingstanding. Within this service, we can support up to 20 individuals, 18 within one-bedroom apartments and 2 within accessible one-bedroom bungalows. Our service provides the perfect mix of independent living and staff support. We provide support to individuals with learning disabilities, autism, physical disabilities and those with an acquired brain injury in this service. You will be managing a team to ensure they are promoting independence and providing the best support every day of the year. To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated.

Some of the Key responsibilities of this role are listed below but not limited to:

• Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
• Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
• Assure compliance with all contractual and regulatory requirements.
• Promoting and delivering person-centered support, including positive risk assessment and management and positive behavioral support.
• Ensure maintenance of a factual and accurate record of care delivery.
• Provide a safe living and working environment.
• Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods and legislative requirements.
• Plan and implement effective rotas.
• Provide a first-class induction and employee experience to all team members, bringing the values and behaviours of Lifeways to life at every opportunity.

What you can bring to Lifeways:

• Must hold a minimum of Level 3 in Health social care or equivalent.
• A wealth of experience in people management and Health & Social care.
• A valid UK drivers’ licence.

Join us in making a difference – where compassion thrives, and quality of care knows no bounds. Apply today and be part of a team shaping a brighter tomorrow.