Registered Manager - Complex care

Pivotal People Resourcing Solutions Ltd; Broyle Side; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Profit share bonus

20 days’ leave + bank holidays

Birthday off

Private health membership

Enhanced sick pay

Mileage and travel expenses covered

Charity days and team events

Company retreats

No formal on-call rota

Owner-led, people-first culture

Job summary

Pivotal People Care is recruiting a Registered Manager (Complex Care) for a branch near Lewes, East Sussex. The role leads a loyal team delivering high‑quality complex care across adults and paediatric clients, with a clear mission to elevate performance and outcomes.

The successful candidate will oversee clinical, HR, training and operations from a local office, with a strong emphasis on safeguarding, governance and relationship building with commissioners.

Qualifications

• Proven Registered Manager experience, ideally in complex or community care.
• Experience of clinically led packages (24/7 care, long calls, complex needs).
• A record of growing a service and winning commissioner confidence.
• Strong CQC knowledge and comfort across adults’ and children’s services.
• A full UK driving licence and your own transport.
• The right to work in the UK (no sponsorship available).

Responsibilities

• Hold full operational responsibility for the CQC‑registered branch.
• Keep high‑acuity, clinically led packages safe and well run.
• Lead inspections and act as Designated Safeguarding Officer.
• Build strong relationships with commissioners, local authorities and NHS ICBs.
• Turn referrals into packages through assessments, proposals and tenders.
• Lead, coach and develop your team.

Skills

Complex care

Paediatric

CQC

Registered manager

Job description

Skills: Complex care Paediatric CQC Registered manager

Job Description

Registered Manager (Complex Care) | Lewes, East Sussex | £50,000 to £55,000 plus Profit Share

Location: Just outside Lewes, East Sussex, BN8 (commutable from Brighton, Uckfield, Eastbourne, Haywards Heath, Newhaven and Seaford)
Base Salary: £50,000 to £55,000 per annum, plus profit share bonus (RN's potentially higher)
Job Type: Full time, permanent, 40 hours, Monday to Friday, office based
Start Date: As soon as possible (notice periods considered)
Closing Date: [TBC]
Employer: Pivotal People Care is recruiting for this role on behalf of our client, an established complex care provider

The Role

Our client delivers complex clinical care in people’s own homes across Sussex and Surrey, for children, young people and adults.

They need a Registered Manager to lead their Sussex branch from their office just outside Lewes: a loyal team, a balanced mix of adult and paediatric clients, and fresh demand coming from Brighton and Crawley. Your mission is simple: take a good branch and make it a brilliant one.

You’ll lead Nurse Case Managers, Care Coordinators and a dedicated recruitment coordinator, working alongside a business development manager. Central HR, training, accounts and payroll sit behind you, so you can lead rather than chase timesheets.

What You’ll Do

• Hold full operational responsibility for the CQC‑registered branch
• Keep high‑acuity, clinically led packages safe and well run
• Lead inspections and act as Designated Safeguarding Officer
• Build strong relationships with commissioners, local authorities and NHS ICBs
• Turn referrals into packages through assessments, proposals and tenders
• Lead, coach and develop your team

What You’ll Bring

• Proven Registered Manager experience, ideally in complex or community care
• Experience of clinically led packages (24/7 care, long calls, complex needs)
• A record of growing a service and winning commissioner confidence
• Strong CQC knowledge and comfort across adults’ and children’s services
• A full UK driving licence and your own transport
• The right to work in the UK (no sponsorship available)

Nice to have: nursing registration (a bonus, not a barrier), paediatric or learning disability experience, local knowledge of Brighton or Crawley.

A fair warning: this is community complex care, so experience in elderly residential care alone is unlikely to fit.

What You’ll Get

• £50,000 to £55,000, depending on experience (could be increased for Nurse applicants)
• Profit share bonus above an agreed threshold
• 20 days’ leave plus bank holidays, rising with service
• Your birthday off
• Private health membership and enhanced sick pay
• Mileage and travel expenses covered
• Paid charity days, team events and company retreats
• No formal on-call rota
• An owner‑led, people‑first culture

Keywords: Registered Manager, Registered Manager Lewes, Registered Manager East Sussex, complex care Registered Manager, domiciliary complex care manager, CQC Registered Manager, Registered Manager Brighton, paediatric complex care, community care manager Sussex