Registered Complex Care Manager

Stonewood Healthcare; Gateshead; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus structure

On-call allowance

Health programme

Job summary

Stonewood Healthcare Gateshead, UK is seeking a Registered Complex Care Manager to lead the mobilisation and day-to-day delivery of complex care packages, coordinating with families, commissioners and multidisciplinary teams.

You will recruit, train and supervise small care teams; embed policies, care plans and risk assessments; and ensure compliance with the Health and Social Care Act 2008 and CQC standards, safeguarding both children and adults.

Qualifications

• Experience managing or deputy managing domiciliary/complex care services.
• Strong knowledge of CQC regulations and single assessment framework.
• Experience with safeguarding for children and adults.

Responsibilities

• Lead the mobilisation and day-to-day delivery of complex care packages with families, commissioners and multidisciplinary teams.
• Recruit, train, supervise and retain a dedicated care team around the individual client.
• Maintain and embed policies, care plans and risk assessments meeting CQC standards.
• Ensure compliance with Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC frameworks.
• Oversee clinical governance, medication management, safeguarding and incident reporting.
• Manage rosters, care delivery quality and continuity of care with a hands-on approach.
• Build relationships with service users, families, ICB commissioners and health professionals.
• As the service matures, onboard additional specialist care packages.

Skills

Leadership

Team building

Recruitment

Stakeholder management

Education

Level 5 Diploma in Leadership for Health and Social Care (Children and Young People or Adults pathway)

Nursing qualification (RN, RNLD, RSCN)

Job description

Registered Complex Care Manager Stonewood Healthcare Gateshead, UK

At Stonewood Healthcare, we don’t just deliver care - we transform lives. Built on our core values of Caring, Individualised, Respectful, Led-by-learning and Excellence, we’re creating a vibrant, supportive environment where both our patients and our people thrive.

If you’re passionate about making a real difference, we’d love to welcome you to our team.

The Role

Key responsibilities:

• Lead the safe mobilisation and day-to-day delivery of a complex care packages, working closely with their family, commissioners, and multidisciplinary teams
• Recruit, train, supervise, and retain a dedicated care team built around the needs of the individual client
• Maintain and embed policies, procedures, care plans, and risk assessments that meet CQC regulations and the fundamental standards, with ongoing support from our compliance partner
• Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC's single assessment framework
• Oversee clinical governance, medication management, safeguarding, and incident reporting, ensuring lessons learned and embedded
• Manage rosters, care delivery quality, and continuity of care with a hands-on approach
• Build strong relationships with service users, their family, ICB commissioners, social workers, and healthcare professionals
• As the service matures, lead the careful assessment and onboarding of a small number of additional specialist packages

About You

• Level 5 Diploma in Leadership for Health and Social Care (Children and Young People or Adults pathway), or willingness to complete within an agreed timeframe
• Proven experience managing or deputy managing a domiciliary care or complex care service
• Strong working knowledge of CQC regulations and the single assessment framework
• Experience working with children and young people, and a solid understanding of safeguarding for both children and adults
• Confident recruiting, developing, and leading small care teams
• Full UK driving licence and access to a vehicle
• Enhanced DBS (child and adult workforce), or willingness to obtain one
• Previous experience as a CQC Registered Manager or of the CQC registration process
• Nursing qualification (RN, RNLD, RSCN) and clinical background in complex care
• Experience working with commissioned care packages
• Experience of transitioning a package of care from an incumbent provider

What We Offer

• Competitive salary, dependent on experience including a generous bonus structure and on-call allowance
• The autonomy to build and shape a service from the very beginning
• Health and Assistance Programme
• Support and funding for ongoing professional development

Full-time