Registered Care Manager

Freedom Recruitment Capital; Fetcham; On-site; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Bonus scheme

Car/Car Allowance

Job summary

Freedom Recruitment Capital is recruiting a Registered Manager for our domiciliary care service in the Surrey area. You will be responsible for strategic and operational leadership, ensuring CQC compliance and high-quality care for adults, including live-in care where applicable.

You will drive service excellence through robust leadership, financial oversight, and clinical governance, with a focus on achieving Outstanding ratings and strong KPI delivery. A bonus scheme accompanies the role.

Qualifications

• Proven experience as a Registered or Care Manager in domiciliary or complex care (min 2–3 years).
• Deep knowledge of CQC regulations and compliance.
• Strong financial acumen with budgeting and KPI management experience.
• Excellent leadership and performance management skills.
• Proficiency in digital care management systems.
• Full UK driving license.

Responsibilities

• Lead the domiciliary care service ensuring CQC compliance and inspection readiness.
• Oversee audits, safeguarding as the DSL, and Care Act/MCA/DoLS compliance.
• Manage financial performance: budgeting, forecasting, payroll accuracy, invoicing, KPI targets.
• Lead and develop office and field teams; implement training and Train the Trainer programs.
• Oversee client onboarding, assessments, care planning, and digital rota system.
• Lead on-call rota and emergency cover; manage complaints and service improvement.

Skills

Domiciliary care management

CQC regulations

Budgeting & KPIs

Leadership & coaching

Digital care software

Full UK driving licence

Tools

Care management software

Job description

Job Title: Registered Manager (Domiciliary Care)

Location: Surrey Area

Salary: 38-44k basic plus bonus

The Role

We are seeking a highly experienced and accountable Registered Manager to lead our established homecare branch. You will be fully responsible for the strategic and operational success of the service, ensuring total CQC compliance while managing care delivery for a diverse client group, including adults (and live-in care)

Your mission is to drive the service toward Outstanding through robust leadership, financial oversight, and clinical excellence.

Key Responsibilities

CQC Compliance & Governance

• Act as the Registered Manager with full accountability for CQC standards and the Health and Social Care Act.
• Lead bimonthly audits and maintain "inspection readiness" at all times.
• Manage safeguarding as the DSL, ensuring compliance with the Care Act and MCA/DoLS.

Financial & Business Management

• Oversee financial performance, including budgeting, forecasting, and payroll accuracy.
• Manage invoicing, credit control, and care hour reconciliation.
• Drive business growth by converting enquiries into care packages and meeting monthly KPIs.

Leadership & Workforce Development

• Manage and develop the office and field-based teams, including Coordinators and Team Leaders.
• Implement a robust training strategy, including induction and specialist "Train the Trainer" programs.
• Embed a culture of accountability, reflective practice, and trauma-informed care.

Operations & Quality Assurance

• Oversee safe client onboarding, assessments, and person-centered care planning.
• Oversee the digital rota system to ensure continuity of care and safe staffing levels.
• Lead complaint investigations and feedback loops to ensure continuous service improvement.
• Participate in and manage the on-call rota, including emergency cover when necessary.

Requirements

• Proven experience as a Registered or Care Manager within a domiciliary or complex care setting.(min 2-3 years)
• Deep knowledge of CQC regulations
• Strong financial acumen with experience in budgeting and KPI management.
• Excellent leadership skills with a focus on performance management.
• Proficiency in digital care management systems
• Full UK Driving License.

Benefits

• Bonus scheme
• Car/Car Allowance