Regional Workplace Operations Leader

cw; Birmingham; Presencial; GBP 90.000 - 140.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield is seeking a Regional Operations Lead to provide strategic and operational leadership across the UK Corporate Workplace portfolio. You will lead a geographically dispersed team, set clear standards and drive performance with a hospitality-led approach.

Responsibilities include governance, financial management, risk and supplier performance across multiple UK sites, with a strong focus on EH&S, audits and sustainability.

Responsabilidades

• Lead, develop and hold accountable a geographically dispersed Workplace team across multiple UK sites, setting clear objectives, standards and priorities and using coaching and performance management to drive consistent results.
• Provide visible strategic and operational leadership across the UK portfolio, ensuring local teams deliver a consistent, first-class, hospitality-led workplace experience aligned with business priorities.
• Establish governance, performance measures and service improvement plans, reviewing outcomes, challenging underperformance and ensuring material risks and service failures are resolved.
• Maintain management oversight of UK workplace operations, planned and reactive services and statutory maintenance, ensuring delivery within agreed service levels without direct ownership of routine frontline tasks.
• Own the UK Workplace annual operating plan, budget and financial performance, providing robust forecasting, variance analysis, cost control and informed recommendations to senior stakeholders.
• Lead the national contract management of the Total Facilities Management (TFM) portfolio, ensuring commercial control, contractual compliance and consistent service delivery across all UK sites.
• Set the supplier-management strategy and governance framework, driving contractor and service-partner performance against KPIs and SLAs through regular reviews and Quarterly Business Review (QBR) meetings.
• Identify, assess and mitigate supplier, financial, compliance, operational and service-continuity risks, escalating material exposures and ensuring effective recovery and improvement plans are in place.
• Build trusted relationships with key senior stakeholders, clients and partners across the UK, aligning workplace strategy and service delivery with organisational priorities and communicating performance, risks and opportunities effectively.
• Sponsor and govern strategic workplace projects and change programmes across the UK, ensuring clear business cases, accountabilities, risk controls and successful delivery of intended benefits.
• Provide leadership for environmental, health and safety, compliance and audit activity, including ISO and other internal and external audits, assurance planning, corrective actions and maintenance of audit-ready governance.
• Ensure appropriate management controls, systems and reporting are in place to support accurate data, effective decision-making, regulatory compliance and clear escalation of business risk.
• Drive sustainability, innovation and continuous improvement across the UK portfolio, identifying opportunities to improve service quality, efficiency, resilience and the colleague experience.
• Maintain executive oversight of customer-facing workplace services, ensuring operational leaders deliver professional, consistent and responsive standards across all locations.

Descripción del empleo

Cushman & Wakefield is seeking a Regional Operations Lead to provide strategic and operational leadership across the UK Corporate Workplace portfolio. You will lead a geographically dispersed team, set clear standards and drive performance with a hospitality-led approach.

Responsibilities include governance, financial management, risk and supplier performance across multiple UK sites, with a strong focus on EH&S, audits and sustainability.