Regional Traffic Ops Leader: Multi-Depot Performance

Harbourne Associates Ltd; Oxford; On-site; GBP 70,000 - 90,000; Full time

Job summary

Harbourne Associates Ltd in Oxford is seeking a Regional Operations Manager – Traffic Management to lead the operational performance of multiple depots across Reading and surrounding areas. You will manage a high-volume, 24/7 reactive and planned Traffic Management operation, ensuring safe, efficient, and profitable service delivery while meeting SLAs and KPIs.

The role requires extensive leadership, with responsibility for budgets, client relationships, performance culture and continuous

Qualifications

• Previous experience in an Operational Management role.
• Proven experience leading and supervising large teams.
• Strong experience within Traffic Management or a similar reactive service environment.
• NRSWA accreditation.
• Good knowledge of permit schemes.
• Full UK driving licence.
• Confident using operational systems and technology.
• Strong commercial and financial awareness.
• Excellent leadership, coaching and motivational skills.
• Ability to manage multiple priorities in a fast-paced, reactive environment.

Responsibilities

• Take overall responsibility for the delivery of budget.
• Lead a high-volume, 24/7 reactive and planned Traffic Management operation across a diverse client base.
• Ensure smooth, effective and proactive service delivery across the depot network.
• Drive consistency, quality and operational excellence across all service streams.
• Lead by example, embedding the company's values and creating a strong performance culture.
• Ensure customer requirements remain at the heart of operational decision-making.
• Manage the cost-effective delivery of services while maintaining exceptional standards of quality.
• Ensure client SLAs and KPIs are consistently achieved and exceeded.
• Act as the key operational point of contact for day-to-day issues across the region.
• Work closely with Depot Managers to drive accountability, productivity and profitability.
• Motivate, coach and develop teams to adopt a right-first-time approach.
• Identify opportunities to improve operational efficiency, customer service and commercial performance.
• Ensure teams consistently deliver a safe, compliant and professional service.
• Build strong relationships with clients, colleagues and key stakeholders across the business.

Skills

Operational Management

Team Leadership

Traffic Management

NRSWA accreditation

Permit schemes

Commercial & Financial awareness

Stakeholder management

Decision making

Multi-site management

Independent worker

Job description

Harbourne Associates Ltd in Oxford is seeking a Regional Operations Manager – Traffic Management to lead the operational performance of multiple depots across Reading and surrounding areas. You will manage a high-volume, 24/7 reactive and planned Traffic Management operation, ensuring safe, efficient, and profitable service delivery while meeting SLAs and KPIs.

The role requires extensive leadership, with responsibility for budgets, client relationships, performance culture and continuous