Regional Support Manager

Gold Care Homes; West Midlands; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Blue Light Card

Professional Development

Refer a Friend

Employee of the Month

Long term service awards

Job summary

Gold Care Homes, a well‑established national independent care homes group for the elderly, is seeking a Regional Support Manager. The role covers the Midlands with travel to multiple sites, driving quality improvement, new service commissioning and KPI improvements such as occupancy growth and agency reduction.

You will ideally be a Registered Nurse with leadership experience, managing short term assignments, crises when required, and supporting site managers to meet regulatory and quality

Qualifications

• Registered Nurse with current registration.
• NVQ Level 4 in Care/Leadership or equivalent.
• Experience in Residential, Nursing or Dementia care.
• Minimum 3 years of management experience.
• Strong communication and IT skills.

Responsibilities

• Achieving business goals and revenue targets.
• Overseeing daily operations, managing budgets, and setting performance objectives.
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
• Developing and implementing business, marketing, and advertising plans.
• Managing internal and external stakeholder relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions.

Skills

Registered Nurse

NVQ Level 4 in Care/Leadership

Leadership

Communication skills

IT skills (Word, Excel)

Education

Registered Nurse qualification

NVQ Level 4 in Care/Leadership

Tools

Microsoft Word

Microsoft Excel

Job description

About Us

Gold Care Homes is a well‑established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 43 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

This is a pivotal role within a fantastic social care provider. The Regional Support Manager will operate across the group, and provide a range of support depending on the company and service’s needs. You will ideally be a Registered Nurse and have experience as a registered manager.

The role will see you managing short term assignments which may include Quality Improvement, New service commissioning, proactive trouble shooting, closure or specific KPI improvements such as occupancy growth, agency reduction and recruitment as deemed appropriate by the Regional Director. The role will also, often involve crisis management requiring a skilled manager who can adapt dependent on the situation.

You will be care home based, and travel will take you outside of your immediate location, on occasion requiring overnight stays. Location of Care Homes in the midlands include - Birmingham, Oxford, Newmarket and Hungerford.

Responsibilities

• Achieving business goals and revenue targets.
• Overseeing daily operations, managing budgets, and setting performance objectives.
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
• Developing and implementing business, marketing, and advertising plans.
• Managing internal and external stakeholder relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions.

Requirements

• Registered Nurse and / or NVQ Level 4 in Care / leadership and Management
• Experience in working in Residential / Nursing and Dementia Care setting
• A minimum 3 years of management and leadership experience
• Successful record of empowering and supporting registered managers and staff
• Excellent communication skills, both verbal and written.
• Proven IT experience, including Word and Excel
• Able to take accountability for Health and Safety Excellent leadership and decision-making skills
• Full clean driving licence
• Demonstrate up to date knowledge and understanding of the Care Sector and the regulatory framework

Benefits

• Salary starting from £70k + car allowance
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend