Regional Support Manager

Bupa UK; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Pension match contribution

33 days annual leave

Discounted gym membership

Job summary

Bupa UK is looking for a full-time Regional Manager in Greater London to provide operational support to several care homes. You will be responsible for ensuring high-quality standards, supporting Home Managers, and improving service delivery.

The ideal candidate will be a Registered Nurse with proven leadership in a care environment, experienced in auditing and capable of developing service improvement plans. Competitive salary and excellent benefits are included.

Qualifications

• Experience in a Home Manager or Quality role.
• Strong clinical knowledge as a Registered Nurse.
• Experience leading audits and creating action plans.

Responsibilities

• Provide operational support to care homes.
• Coach and mentor Home Managers.
• Monitor service quality and develop improvement plans.

Skills

Coaching

Leadership

Auditing

Clinical knowledge

Data analysis

Education

Registered Nurse

Job description

Covering Homes in London (7 Homes mainly in North London)

Full time & permanent

Competitive salary & eligibility for 10% management bonus scheme, Company car & Superb benefits including private medical insurance, life assurance and excellent pension contributions

Benefits

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on‑going training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About the role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

Qualifications

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with a strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.