Regional Support Manager

HC-One Ltd.; Durham; On-site; GBP 60,000 - 90,000; Full time

Job summary

HC-One Ltd. is seeking a Regional Support Manager to provide hands-on operational leadership to care homes during leadership vacancies, improvement programmes and regulatory transitions.

The role is field-based across England, Scotland and Wales, requiring travel to multiple homes and strong focus on quality, governance and resident outcomes. You'll coach Home Managers, work with Regional Directors and central teams to stabilise services, drive improvements and ensure financial and regulatory

Qualifications

• Registered Nurse with NMC PIN or NVQ4/5 in Health & Social Care.
• Registered Manager Award or Level 5 leadership qualification (or willingness to achieve).
• Experience as Home Manager or senior operational leader in adult social care.
• Experience leading services through improvement or transition.
• Strong knowledge of CQC/CIW/Care Inspectorate requirements.
• Excellent leadership, coaching and people management.
• Experience managing budgets, occupancy and commercial performance.
• Understanding of safeguarding, MCA and DoLs.
• Excellent communication, organisational and stakeholder skills.
• Proficient IT skills including Microsoft Office; full UK driving licence.

Responsibilities

• Provide hands-on leadership to care homes during vacancies or transition.
• Assess priorities, develop improvement plans and implement outcomes.
• Oversee regulatory compliance and safeguarding across homes.
• Support occupancy growth and manage financial performance.
• Coach Home Managers and embed systems for long-term success.
• Lead through inspections and coordinate with regulators when needed.

Skills

Operational leadership

Coaching people

Stakeholder management

Decision making

Regulatory awareness

Education

NMC PIN or NVQ 4/5 Health & Social Care

Registered Manager Award or Level 5 leadership

Tools

Microsoft Office

Job description

About the role

Lead care homes through change, strengthen performance and make a lasting difference where it's needed most.

Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities. This is a full-time, field-based role working 37.5 hours per week, with regular travel across England, Scotland and Wales, supporting care homes through periods of leadership transition, service improvement and operational change.

As a Regional Support Manager, you'll provide experienced operational leadership to homes requiring additional support, helping to stabilise services, improve quality, strengthen leadership teams and deliver excellent outcomes for residents, colleagues and families. Working closely with Regional Directors, Area Directors and central support teams, you'll play a vital role in ensuring homes continue to thrive during periods of change.

About the role

This is a senior operational leadership role responsible for providing hands‑on support to care homes during leadership vacancies, improvement programmes, regulatory intervention or organisational transition.

You’ll assume operational accountability for allocated homes, ensuring residents receive safe, high-quality, person‑centred care while delivering measurable improvements across quality, compliance, workforce and commercial performance. You’ll quickly assess operational priorities, develop structured improvement plans and work alongside leadership teams to implement sustainable solutions that leave homes stronger for the future.

Working closely with Home Managers, colleagues and wider support functions, you’ll oversee regulatory compliance, safeguard resident wellbeing, support occupancy growth and ensure financial performance is carefully managed. You’ll lead homes through inspections where required, respond to incidents and safeguarding concerns, and maintain strong relationships with residents, families, professionals and commissioners.

A key part of the role is developing people. You’ll coach and mentor Home Managers and leadership teams, strengthen operational capability and help embed systems and processes that support long‑term success. Where required, you’ll also register as the Home Manager with the relevant regulator while providing substantive leadership cover.

About you

You’ll be an experienced operational leader with a proven track record of successfully leading care homes through periods of change, improvement or transition.

You’ll combine strong commercial awareness with an unwavering commitment to high-quality care, balancing operational performance with excellent resident outcomes. Comfortable working in fast‑paced environments, you’ll be confident making decisions, managing complex situations and building positive relationships with colleagues, residents, families and external partners.

You’ll be an inspiring leader who enjoys coaching others, developing leadership capability and helping teams achieve sustainable improvements. Organised, resilient and adaptable, you’ll thrive in a varied field‑based role where no two days are the same and your expertise has a direct impact on the quality of care delivered across multiple homes.

What you’ll bring

Essential

• Registered Nurse with a current NMC PIN (for nursing homes) or NVQ Level 4/5 (or equivalent) in Health & Social Care.
• Registered Manager Award, Leadership & Management Level 5 qualification, or willingness to achieve.
• Significant experience as a Home Manager or senior operational leader within adult social care.
• Demonstrable experience leading services through improvement, turnaround or operational transition.
• Strong knowledge of CQC, Care Inspectorate and/or CIW regulatory requirements.
• Excellent leadership, coaching and people management skills.
• Experience managing budgets, occupancy and commercial performance.
• Strong understanding of safeguarding, the Mental Capacity Act and Deprivation of Liberty Safeguards.
• Excellent communication, organisational and stakeholder management skills.
• Confident IT skills, including Microsoft Office.
• Full UK driving licence.

Desirable

• Experience supporting multiple care homes or working in a regional operational role.
• Experience leading homes through inspections and regulatory improvement activity.
• Evidence of continuous professional development.
• Strong project management and change management experience.
• Experience mentoring Home Managers and senior leaders.
• Experience supporting wider organisational improvement programmes.

Additional information

This role requires extensive travel across England, Scotland and Wales and the flexibility to support multiple homes where needed. You may be required to register as the Home Manager with the relevant regulator during periods of substantive leadership cover and will play a key role in regional improvement projects and organisational change initiatives.

As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.