Regional Support Manager

Bupa UK; Harefield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Management bonus

Company car

Private medical insurance

Life assurance

Pension contributions

33 days annual leave

Induction and training

Gym membership discount

Flu vaccine

Dental care discounts

Job summary

Bupa UK is seeking a Clinical Regional Support Manager to lead a group of seven care homes around North London. You will work with the Regional Director to provide operational support, ensure high clinical standards and exceptional resident service, and guide Home Managers to deliver quality care.

This role is full time and permanent. You will coach, mentor and support Home Managers, monitor service metrics, conduct audits, and develop focused improvement plans with clear actions and timelines

Qualifications

• Previous experience in a Home Manager or Quality role.
• Registered Nurse with a strong clinical knowledge base.
• Experience leading audits (internal & external) and creating action plans.
• Adaptability to work across multiple care homes with differing requirements.
• Experience coaching and supporting teams around clinical concerns and data analysis.

Responsibilities

• Provide operational support and clinical leadership to care homes in the region.
• Partner with Regional Director to support Home Managers and deliver high-quality resident care.
• Coach, mentor and support Home Managers in selected homes as identified.
• Monitor service quality, conduct audits, and liaise with Operational Quality teams.
• Develop focused service improvement plans with actions, owners and timescales.

Skills

Home Manager experience

Quality role experience

Coaching teams

Audits & quality improvement

Data analysis for trends

Education

Registered Nurse (clinical qualification)

Job description

Salary

£Competitive salary

Benefits

Eligibility for 10% management bonus scheme, Company car & superb benefits including private medical insurance, life assurance and excellent pension contributions.

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, ongoing training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

Regional Support Manager (Clinical)

Covering 7 homes around North London. Full time & permanent.

About The Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What Are We Looking For

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with a strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.

Who are we?

We are a leading healthcare group, we run care homes, retirement villages, health centres, dental centres and hospitals all over the world. As well as providing insurance to over 16 million people. We’re a big company but no matter what business area you’re in, our purpose is simple – helping people live longer, healthier, happier lives and making a better world. And we have belief in you to help us achieve it.

To find out more about our care home teams, find us on Facebook and Twitter by searching for Bupa UK Careers.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better.

Time Type

Full time

Job Area

Care Home - Management

Locations

Hadley Lawns, Harts House, Manley Court, Nairn House, Stamford Care Home, The Arkley, The Highgate