Regional Support Manager

Bupa; Chelmsford; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare group is seeking a Regional Support Manager (Clinical) to provide operational expertise and support to care homes. This role requires strong clinical knowledge and experience in auditing, coaching, and quality improvement to ensure exceptional service standards. The ideal candidate will have a nursing background and a passion for enhancing resident care and team leadership. Competitive salary and benefits included.

Benefits

Competitive salary

Management bonus scheme

Company car

Private medical insurance

Life assurance

Pension contributions

Annual leave

Ongoing training and development

Discounted gym membership

Qualifications

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with a strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans.
• Adaptability to work across different care homes.
• Experience in coaching teams around clinical concerns.

Responsibilities

• Provide operational support to care homes throughout the region.
• Coach and mentor Home Managers in delivering excellent customer service.
• Analyze quality metrics and conduct audits.
• Develop service improvement plans with Home Managers.

Skills

Clinical knowledge

Audit leadership

Coaching and mentoring

Data analysis

Adaptability

Education

Registered Nurse license

Job description

Overview

Regional Support Manager (Clinical)

Covering Essex and the Surrounding areas

Full time & permanent

Competitive salary & eligibility for management bonus scheme, Company car & superb benefits including private medical insurance, life assurance and excellent pension contributions

What’s in it for you? The benefits include:

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day

• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance

• 33 days annual leave (inclusive of statutory bank holidays)

• Comprehensive induction, on-going training and development to support your career prospects

• Discounted gym membership, free flu vaccine and discounts on Bupa dental care

About the role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What are we looking for

• Previous experience of performing successfully in a Home Manager or Quality role.

• Registered Nurse with a strong clinical knowledge base.

• Experienced in leading audits (internal & external), creating action plans

• Adaptability and able to work across a number of different care homes with differing requirements.

• Experienced in coaching and supporting teams around clinical concerns such as analysing data for trends/themes.

Who are we?

We are a leading healthcare group, we run care homes, retirement villages, health centres, dental centres and hospitals all over the world. As well as providing insurance to over 16 million people. We’re a big company but no matter what business area you’re in, our purpose is simple – helping people live longer, healthier, happier lives and making a better world. And we have belief in you to help us achieve it.

To find out more about our care home teams, find us on Facebook and Twitter by searching for Bupa UK Careers.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better difference.

Time Type: Full time

Job Area: Care Home - Management

Locations: Bupa Place