Regional Store Operations Leader

Inside Lvmh; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances (shoes, lunch

Competitive pay

Performance-based commission

Employee discount

Birthday day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Retail Operations Manager to shape smooth, scalable operations across a region of stores. You will partner with Store Managers to translate priorities into actions, ensure SOPs land effectively, and support teams with day-to-day store operations and national projects.

Combining strong retail expertise with a hands-on, solution-focused approach, you will connect field and head office, drive continuous improvement, and support new store openings as SEPHORA expands across

Qualifications

• Experience in multi-site retail (beauty, fashion or lifestyle) is essential.
• Strong understanding of store operations, stock control, customer experience, compliance and safety.
• Proven ability to influence across store and head office teams.
• Experience supporting new store openings or delivering operational projects is a plus.
• Excellent communication skills with clear, actionable updates.
• Organised and proactive with a solution-focused mindset.
• Comfortable learning and teaching peers on new digital tools.

Responsibilities

• Support regional store performance and translate national priorities into actionable tasks.
• Ensure SOPs and procedures are communicated clearly and followed consistently.
• Partner with Store Managers to identify operational challenges and implement timely solutions.
• Support day-to-day store operations including stockroom processes, compliance and safety routines.
• Monitor field performance and share regional insights to improve consistency.
• Assist with new store openings, including pre-opening plans and go-live support.
• Coordinate deliveries, equipment and training materials for openings.
• Support rollout and adoption of retail tools and omni-channel systems, collecting store feedback.
• Manage vendor relationships for cleaning and security in partnership with the Senior Operations Manager.
• Ensure budgeting processes are followed and variances flagged for review.

Skills

Multi-site retail experience

Store operations

Relationship building

Communication skills

Travel willingness

Tools

S1

Mobile POS

Click & Collect

Job description

SEPHORA UK is seeking a Retail Operations Manager to shape smooth, scalable operations across a region of stores. You will partner with Store Managers to translate priorities into actions, ensure SOPs land effectively, and support teams with day-to-day store operations and national projects.

Combining strong retail expertise with a hands-on, solution-focused approach, you will connect field and head office, drive continuous improvement, and support new store openings as SEPHORA expands across