Regional Service Manager - London, South, East

London EV Company; Milton Keynes; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

An innovative company in the automotive sector is seeking a Regional Service Manager to lead service operations and enhance user satisfaction. This role offers the chance to work in a fast-paced environment focused on sustainability and cutting-edge technology. You will be responsible for managing service capabilities, improving customer engagement, and ensuring compliance with service standards. Join a dynamic team that values bold decisions and impactful contributions, and play a pivotal role in shaping the future of sustainable mobility. If you are driven by results and passionate about customer service, this opportunity is perfect for you.

Benefits

Car Allowance

25 Days Annual Leave

Life Insurance

Cycle to Work Scheme

Salary Sacrifice Pension Scheme

Health and Wellbeing Support

Discounts Across Retailers

Modern Office Amenities

Qualifications

• 5+ years in automotive service operations, preferably in a dealer group.
• Strong commitment to improving customer satisfaction and driving aftersales success.

Responsibilities

• Manage and improve service capabilities of regional distributors.
• Drive initiatives to enhance user satisfaction and resolve complaints.

Skills

Automotive Service Operations

Customer Satisfaction Improvement

Analytical Skills

Communication Skills

Leadership Qualities

Digital Tools Proficiency

Education

Bachelor's Degree in Business

Bachelor's Degree in Automotive Technology

Bachelor's Degree in Engineering

Bachelor's Degree in Customer Service

Tools

Customer Satisfaction Index (CSI)

Digital Platforms for Service Operations

Job description

Regional Service Manager - London, South, East

Salary Circa £55,000 + Benefits

Field Based/Milton Keynes

Who Are We?

LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.

Why Join Us?
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:

• Work in a fast-paced environment where bold decisions and impactful contributions are valued.
• Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
• Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.

The Opportunity
LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.

If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

About the role

Reporting into the Head of Regional Aftersales Service this role is centred on managing and improving the service capabilities of regional distributors, ensuring high levels of user satisfaction, maintaining compliance with established standards, and effectively resolving user complaints. In doing so, it plays a vital part in supporting the success and growth of the aftersales business.

Developing Service Capabilities:

Support the enhancement of hardware and software service capabilities for regional distributors.

Collaborate with technical teams to ensure distributors have the tools and knowledge required to deliver top-quality service.

Provide ongoing training and support to improve distributor service offerings.

Enhancing User Satisfaction:

Drive initiatives to boost regional user satisfaction through service improvements and customer engagement programs.

Support the creation of tailored service IPs, marketing campaigns, and communication strategies for the regional market.

Conduct user feedback sessions and surveys to identify improvement opportunities.

Monitoring and Supervising Standards:

Oversee distributor service capabilities and track user satisfaction metrics.

Ensure compliance with established service standards and best practices.

Conduct audits and provide constructive feedback to maintain high service quality.

Managing User Complaints:

Assist in efficiently resolving user complaints and issues.

Conduct Customer Satisfaction Index (CSI) surveys to gather insights and identify trends.

Collaborate with the Service Operations team to implement solutions and improve customer satisfaction.

Operational Analysis and Improvement:

Analyse regional operational performance and revenue to identify areas for growth.

Work with the Service Operations team to implement corrective actions and ensure sustainable regional business growth.

Supporting Customer Experience:

Contribute to customer care initiatives and the development of distinctive regional services.

Support the design of tailored marketing campaigns and service strategies to enhance the customer experience.

Experience to succeed

At least 5 years’ experience in automotive service operations, ideally within a dealer group or a car brand organisation.

A proven track record of success in aftersales service management, particularly within a regional setting.

Excellent communication and interpersonal abilities.

Proficiency in utilising digital tools and platforms for service operations.

Strong analytical skills with the ability to interpret data and make informed decisions.

A strong commitment to improving customer satisfaction and driving the success of the aftersales business.

Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals.

Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region.

A customer-focused mindset and a proactive approach to resolving issues.

Collaborative, with the ability to work effectively with a variety of stakeholders.

Adaptable and open to embracing change and innovation in a dynamic environment.

A bachelor’s degree in Business, Finance, Automotive technology, engineering, Customer service or a related discipline is desirable.

Attributes

Team player with strong leadership qualities:

A collaborative team player with the confidence to take the lead and guide other employees when necessary.

Ability to build and maintain strong relationships with colleagues and stakeholders.

Results-oriented and proactive:

Highly driven and motivated to achieve results in a fast-paced, dynamic environment.

Proactive and resourceful in identifying and addressing potential challenges.

Resilience and adaptability:

Ability to thrive under pressure and manage competing demands effectively.

Commitment to ethical standards:

Adherence to the highest ethical standards in all aspects of network performance.

Passion for the industry:

A genuine interest in the automotive industry and a passion for delivering the very best network performance.

What we can offer you

Competitive salary

Car allowance

25 days’ annual leave plus bank holidays

Hybrid working available between base location/home

Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders

Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)

Modern offices with access to amenities

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.