Regional Service Leader — Remote, Data-Driven Success

Jungheinrich Internal; Warrington; On-site; GBP 65,000 - 90,000; Full time

Job summary

Jungheinrich Internal is seeking a Regional Service Manager (North) to lead regional field-based service teams and deliver exceptional customer service. The role reports to the Head of Operational Customer Service and will manage multiple Area Service Managers to achieve business objectives.

The position requires strong leadership, IT literacy (Excel/Power BI/SAP), and the ability to travel regionally and internationally when needed. A driving license is essential for field visits.

Qualifications

• Proven track record of leading teams and managers.
• Experience in customer service with intralogistics exposure preferred.
• Ability to translate objectives into action plans and results.
• Strong numerical and analytical capabilities.
• Excellent interpersonal and negotiation skills.

Responsibilities

• Implement and deliver a Customer Service strategy aligned with financial and CS objectives.
• Coach, mentor and develop service teams including onboarding new starters.
• Drive metrics and performance reviews for service teams.
• Maintain customer service excellence and foster cross-Department collaboration.
• Travel regionally as required to visit customers and manage larger accounts.

Skills

Team leadership

Stakeholder management

IT proficiency

Analytical skills

Time management

Customer focus

Education

Good level of education English & Maths

Tools

Excel

Power BI

SAP

Job description

Jungheinrich Internal is seeking a Regional Service Manager (North) to lead regional field-based service teams and deliver exceptional customer service. The role reports to the Head of Operational Customer Service and will manage multiple Area Service Managers to achieve business objectives.

The position requires strong leadership, IT literacy (Excel/Power BI/SAP), and the ability to travel regionally and internationally when needed. A driving license is essential for field visits.