Regional Service Engineer

HANCHU ESS; Warrington; On-site; GBP 38,000 - 52,000; Full time

Job summary

HANCHU ESS is seeking a field-based engineer in the United Kingdom (Warrington currently) to support pre-sales activities, coordinate with local clients, and perform on-site energy storage commissioning. You will gather market intelligence and handle full-cycle project delivery across the region.

The role includes after-sales operations, equipment maintenance, and hands-on training for clients, with travel within the region and collaboration with the Leeds team to resolve issues.

Qualifications

• 2-3 years of technical experience in solar, energy storage or new energy electrical industries.
• Combined practical experience in pre-sales technical support and on-site after-sales service.

Responsibilities

• Provide pre-sales technical support in coordination with sales teams.
• Coordinate with local clients.
• Provide energy storage technical supports.
• Conduct on-site technical presentations.
• Gather local market intelligence.
• Independently complete on-site installation and grid-connected commissioning of energy storage projects.
• Follow up the full-cycle implementation of projects.
• Take charge of after-sales operation and maintenance for responsible region.
• Handle client inquiries via work order system.
• Troubleshoot and repair faulty equipment.
• Manage spare parts inventory logs.
• Deliver operation & maintenance training to clients.
• Communicate with local clients.
• Coordinate with the Leeds team to resolve technical issues arising from projects and after-sales services.
• Build local service networks and standardized workflows.

Skills

Technical experience in solar/energy

Pre-sales & after-sales support

Job description

Responsibilities

• Provide pre-sales technical support in coordination with sales teams
• Coordinate with local clients
• Provide energy storage technical supports
• Conduct on-site technical presentations
• Gather local market intelligence
• Independently complete on-site installation and grid-connected commissioning of energy storage projects
• Follow up the full-cycle implementation of projects
• Take charge of after-sales operation and maintenance for responsible region
• Handle client inquiries via work order system
• Troubleshoot and repair faulty equipment
• Manage spare parts inventory logs
• Deliver operation & maintenance training to clients
• Communicate with local clients
• Coordinate with the Leeds team to resolve technical issues arising from projects and after-sales services
• Build local service networks and standardized workflows

Qualifications

• Minimum 2-3 years of technical working experience in solar, energy storage or new energy electrical industries
• Combined practical experience in pre-sales technical support and on-site after-sales service

Required Skills

• Proficient in solar, energy storage systems and electrical principles
• Capable of independently providing technical support as well as performing on-site commissioning and equipment maintenance
• Fluent English in listening, speaking, reading and writing
• Able to communicate with clients and deliver technical training independently
• Familiar with local United Kingdom grid standards
• Long-term stable resident in United Kingdom and available for field business trips within the region

Preferred Skills

• Majored in electrical related disciplines
• Strong communication and presentation skills
• Capable of working under pressure
• Customer-service oriented